Someone sent money to an old email account!

fennfam2009
New Community Member

I've just recently decided to sell something using Ebay again after several years. Unfortunately, an old email address was set up on Ebay all that time ago to which payment for this items was sent. I've linked this email address to paypal so can see the payments which are pending on my normal account, however in order to accept them I need to verify this email address.

My problem is the email address does not exist. I have tried to create one but it seems you can no longer create msn.co.uk email addresses. So, I am basically stuck! How can I access these payments?

Login to Me Too
1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi there fennfam2009,

 

You can ask your buyers to cancel the payments from their end or call us directly and we can confirm your email address from our end, allowing the payments to come through!

 

Siobhan

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.