Why must PayPal make everything so complicated?!

[jakecun]

Every time I try to pay through paypal, it says "The card you entered cannot be used for this payment. Please enter a different credit or debit card number".

So I contacted PayPal and they informed me that my details where being used on another account since August of last year. I know that this was an old account I set up years ago and forgot the e-mail and password for it but the adviser on the line just keeps telling me to cancel my card each time I phone up, which isn't very helpful and makes it sound easier than it is (due to all university information being used on that card). They are treating it as if a hacker has got a hold of my details when in fact it was me a few years ago but I forgot the e-mail for the account. 

They said they have put limitations on the account, and when I asked if I could use my card through paypal again, he never answered my question, he just said "I strongly recommend you cancel your card". Are all advisers at paypal this unhelpful or what?!

Can anyone recommend what I can do so that I can use my card on paypal again?

Thankyou..

[kernowlass]

Well you are only allowed 2 paypal accounts if 1 is personal and the other premier/business.

So if you forgot your email and password you should not really just open another account .

So that is why you can't add the card to this new account .

Unless you remove that card from your old account you can't use it on another. Also if you had your bank account linked to that other account you will never be able to link it to the new account.

If you can remember your old email address then the password should not be a problem and you can recover your account.