Hi, there is sometimes a time lag when escalating a dispute to a claim. If you have opened a Non-Receipt claim you must wait at least 10 days from the time the transaction originally completed before escalating the dispute to a claim. In the case of item not as described, you can escalate the dispute to a claim almost immediately.
To escalate a dispute, follow the steps below:
1. Log in to your PayPal account at www.paypal.co.uk
2. Click ‘Resolution Centre’ near the top of the page.
3. Click ‘View’ next to the dispute you want to escalate.
4. Click 'Escalate this dispute to a PayPal claim' near the bottom of the page.
5. Follow the instructions.
6. Click ‘Escalate to a Claim’.
Hope that helps
