paypal returned an error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was attempting to make a small purchase recently (about $5), paypal was using the correct card (as far as I can tell) but whenever I try to pay I get the following message:
"Paypal returned an error: The transaction cannot completesuccessfully. Instruct the customer to use an alternative payment method"
Has anyone had this problem before/ does anyone know what the problem might be or how to solve it? There isn't an alternative method of payment for this particular transaction so I would really appreciate any help.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That sounds like you're going through someone else's website when making a payment. 'PayPal returned an error' would mean that something is going wrong when the payment is attempting to be made .
Could be being denied by PayPal or your bank, you might need to have to contact customer service for full information if the website you're buying from is just telling you there's been an 'error' with PayPal but no specifics.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Highlife Technology Ltd's Reversing Mirror 'mistake'. .... in Disputes and claims
- fraud in Access and security
- Buyer gave incorrect address then filed a dispute, which I lost! in About Protections
- Direct Debit taken from Bank Account, money not arrived in About Settings
- Can't generate barcode to add money to Paypal in About Products