Can't receive payments

[mfxhogan]

I have been a Paypal user for more than ten years. I have recently added a new phone and bank account.

Today when I tried to send two invoices I was told they couldn't be processed because there was a problem with my account. They directed me to the Help Center.

When I went there I found no topic which matched the message. So, I called the Help Line. I was told that my phone number did not match their records. Then I was put on hold. I hung up after 20 minutes. Very frustrating. No one is available to resolve simple problems.

[kernowlass]

@mfxhogan

Have you verified that phone number??

If so then..........

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[mfxhogan]

I posted on Facebook After several "I don't understand" from the robot, I finally was able to type a specific statement

that "People have tried twice to send me money today and they re informed that can't do so because of a problem with my account." I added my email and someone is supposed to get back to me. I also checked my phone number in the profile as you said and re-uploaded.