Card declined by issuer

gap14
Contributor
Contributor
So today i tried to add my card which went through and when i tried to huy one thing that i wanted cause i had to add a card to complete the purchase by adding a card and i added it then i also had more than enough paypal balance for the purchase and i tried to buy it and it said some error so i ignored it and waited then i got back on a few hours later and i tried again and i also removed my card and it said "card declined by issuer" can a mod or someone help me please i just want this its for my cousin and now i can't send money or receive
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PayPal_Siobhan2
Moderator
Moderator

Hi gap14,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

when you add a credit card or update your credit card information, we temporarily charge a small test amount to your card. We do this as a fraud prevention measure to ensure that your card is valid. This temporary test charge is then reversed to the card, but it's up to the card issuer to accept this test transaction.

 

If

your card issuer doesn’t authorise the temporary test charge and when you try to use the card with your PayPal account, the card is declined. This means that it's not PayPal who declines to add this card, but actually your card issuer declines to use it on PayPal.

 

Here are some of the reasons why your card issuer may not authorise the temporary charge:

•The card issuer might be having technical problems that prevent us from requesting the authorisation.

•The card issuer, as part of its own fraud prevention measures, might block the transaction because it doesn’t fit your normal spending patterns.

•Your card is not activated for online payments.

•You might have exceeded the limit on your card.

 

Please contact your card issuer and request they release your card for online payments.

 

- Siobhan

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