Insufficient Funds Charge

[Lilyschum]

The other day I was buying something on eBay and I went through PayPal to buy it. Since it was an older account at the time, I had my PayPal hooked up to my savings account instead of my checking. I noticed this and then put the amount of money that I was to be charged into my savings. Afterwards, removed the bank account from use on my PayPal and added my debit card as the primary option. Today, however, I got a $26 fee for not having sufficient funds and I don't really know what to do from here. To clarify, on my bank account it says that there fee is from PayPal and not just an overdraft from my bank account. Would it be better to contact customer service? To put the full amount for my transaction back into my savings? Or to have it rely on my checking account as a back up? I'm pretty confused at the moment so any help would be great.

[PayPal_Dian]

Hi Lilyschum, 

Thanks for posting your question in our Community. I know that transactions can be very confusing at times. I would advise to call us so that we can review your account and let you know what the best way is to resolve this. I read that you were charged a fee. PayPal will not charge a fee is a bank transfer or direct debit fails. I would advise to follow that up with the bank. 

If you click on 'Help & contact' at the bottom of each page you can find out contact details. You can also contact us on Facebook www.facebook.com/PayPal or Twitter page @AskPayPal for Twitter.

Dian