Unable to Verify my Visa Debit Card

B-enn
New Community Member

Hello

 

I recently Purchased an Item off Ebay, as this is my first time  I had to register my Visa Debit Card

It asked for the  Card Number, Expiry Date and CSC which I proceeded to enter, as I click 'Save and Continue', the Site says 'Were unable to Verify' 

 

 

 

Can anyone help.... URGENTLY

 

 

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3 REPLIES 3

PayPal_paula
Moderator
Moderator

Hi B-enn,

 

If you are getting the error message that we are unable to verify it means that the information you have entered is not matching the information you have registered with your card issuer. When you are adding your card we also need authorisation from your card issuer to use your card. This is done when you click the "add a card" option. If the information is not matching or they do not authorise use of the card you will get the error message "we are unable to verify your card".

 

I would firstly suggest that you ensure you are entering your card address exactly as it shows on your card statement. If this is still not being accepted then I would advise that you contact the Online Authorisation department at your card issuer for further clarification.

 

I hope this helps

Paula

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SamuelChoo
New Community Member

I entered all the informations correctly but I still get the error message that "were unable to verify your card" what should I do? Someone please help will be greatly appreciate!

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PayPal_paula
Moderator
Moderator

Hi SamuelChoo,

 

It sounds like it is your card issuer declining use of your card. I would recommend that you contact your card issuer to ensure that they will allow you use it on PayPal.

 

When you are contacting your card issuer, please ask to speak to the "online authorisation department" as they will be able to assist you best for online card denials.

 

Please keep us posted and let us know if you get it resolved

Paula

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