shell fill up and go Failing

[hinxtonmark]

Interesting about the fraudulent charging when people use the app connected to paypal. Has anyone experienced wallet or technical issues when trying to use the app and their paypal account has an amex credit card nominated as the primary account ?

Shell wont take responsiblity in resolving this nor will paypal. Conflicting information given out by paypal surely it should just debit the credit card ? it has only worked twice and fails after i use the app following successful usage. not a very good customer experience at all .  

[Schmooh]

Yes I have tried the app numerous times but I am consistently getting a "Paypal wallet issue" and cannot use the app. Very annoying as I just stand there and keep scanning th barcode and nothing happens. I then need to walk into the shop for them to release the pump so I can use it normally. I usually just drove off and get my fuel somewhere else instead. Also have an Amex connected but also a visa debit card. Have you found a solution yet?

[KathMaple]

I have the same issue with PayPal wallet issue error coming up - it seems to work intermittently and now not at all for me. I can use PayPal with everything else and She'll say it's a PayPal problem.

[Smeee]

Similar experience here. Wallet error. Not an informative error message. In fact pp systems seem problematic thought the sign up process. ...maybe it's just me?

[PayPal_david]

Hi everyone.

I'm very sorry to hear what has happened you all recently when trying to use the Fill Up and Go service.

As we are unable to discuss any specific information publicly through the Community, would it be possible for you to reach out to us directly via Twitter @AskPayPal or via Facebook https://www.facebook.com/PayPalUK and we can look into this further for you.

David.

[ColinAMoore]

Interesting that someone else has this problem.  My Shell account is linked to PayPal using my Amex card.  Sometimes it works fine, but sometimes it comes up with  "PayPal wallet issue".  Pay at the cashier.      But not only that, it locks the pump as the pump thinks its still waiting for authorisation.   The cashier has to reset it before you can fill up.  A real pain.   So - PayPal, what is going on?  Please come up with a constructive suggestion on how to resolve it.

[PayPal_Conor]

Hi ColinAMoore, 

Welcome to our Community.

As David mentioned in his post above, it would really be best to contact us directly by email, phone or on one of our other social media channels to solve a specific problem like this.

I'm afraid we don't have access to your account details through our Community Forum and we would really need to take a closer look at your account to investigate this further. 

Would you consider calling us toll-free or contacting us on Facebook or Twitter?

We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!

We look forward to hearing from you,

Conor

[Sirac01]

I am having the same problem. I loved the shell pay as you go system when it was first launched and now it has stopped working on my phone and I get the "pay pal wallet issue". Shell simply don't care when you contact them and paypal can't find any thing wrong at their end. Interestingly i used the app on my wife's phone with my PayPal account and it works !!! I have reinstalled the app etc but still no joy. Very frustrating as I would love to get this very convenient way of is jumping queues working again. I also have an axe as a default payment method

[Schmooh]

I have given up now. I was only bothered when the 1million avios promoton was running. Now I rather go somewhere where the petrol is much cheaper and I can pay at the pump like Tesco.

No queues and I save 5 p a liter. I never got a rsponse from Shell nor Paypal

[kinetonwoods]

After using this excellent service for many weeks with no problem, I encountered it today (paypal wallet issue). As stated above, you have to wait for the guy at the till to cancel the transaction before the pump can be used, but first he suggested I try a different pump but the same thing happened.

I hope this is a one off problem. Can anyone advise what causes it and how to fix it?

Thanks in advance.