Card Reader Factory Reset

[PayPal_Siobhán]

When should I do a factory reset on the Card Reader?

In some cases, a factory reset can solve a problem you are experiencing with your Chip & PIN card reader. Some of the cases we have seen in the past are:

• The card reader is not identifying bank cards that it previously did
• The card reader can’t be paired to your smartphone or iPad anymore
• Once paired, the card reader is not recognised in the app
• The software update on the card reader fails

How do I perform a factory reset?

1.  Locate the small opening next to the power button on the Chip & PIN card reader.
2.  Insert a pin into this opening and hold it until you see the green triangle flash 8 times and one asterisk sign lit up. This indicates that the device has undergone a factory reset.
3.  Once the Bluetooth light starts blinking, pair the card reader to your smartphone or iPad and open the PayPal Here app.
4.  Complete any initialisation or updates if the App prompts you to. We recommend that you complete this step using a WiFi connection and with the card reader connected to a power source.
5.  Once the card reader has been initialised and the software update has been completed (if needed), the card reader is ready to be used for payments.

If you continue to experience problems with your card reader after the factory reset, please contact Customer Support.

[Mr_KC]

Mine does same. Flashes more than 8 times then goes into red/green flash. No bluetooth light at all. Is it Fubar!

[selenab70]

I have tried to do this but the reader still wont connect. The blue flashing light just keeps flashing and wont connect

[PayPal_Siobhán]

Sorry to hear this selenab70, best to reach out to the specialist team by phone. They'll be happy to run through this with you in detail and get to the bottom of the issue.

Siobhan

[chris16v]

selenab70: if you have followed those instructions and the reader bluetooth light is still blinking and wont connect, i know it sounds obvious but have you checked again in your devices bluetooth setting.

It sounds like the device hosting the here app hasnt paired with the reader since you unpaired it.

[Priceylee]

I have card machine fitted in the back of my cab and it will not work , it's saying I need to contact customer service which is now closed , I work late night and need the machine as I having to turn work down , could anyone help ?

[PayPal_paula]

Hi Priceylee and welcome, 

Sorry to hear that you card reader is not working. If it is still not working I would recommend to contact our PayPal Here team so they can help you with this as we don't want you to have to be turning down work. You can reach them on  <removed> <removed> between 8:00 AM and 10:00 PM Monday through Friday and from 9:00 AM to 9:00 PM on weekends or just email on <removed>.

I hope this helps, 

Paula 

[Briikessler]

Hi, I can’t seem to find the whole next to the power button. It won’t pair to my phone.

[VCB22]

Followed instructions and chose Factory reset, reader then needed an update, but paired straight away - Thanks