PayPal Community

riosif · ‎May-02-2020

Hello,

I am writing here because i had 0 response from paypal support via contact form / their phone lines are closed and i have no other way to resolve.

Last year in october my account got suddenly limited with the message ( you cannot use paypal anymore and there is no way to appeal ), while this looked strange to me as i operate a legitimate business i did not attempt to contact paypal regading that because the message clearly said ( no appeal ).

I decided to wait 180 days to get the money they locked in the account and just use other payment forms for my business, however after more than 180 days passed i contacted paypal via their webform and have not recived an answer since.

What do i have to do in order to recover my money that are locked in the account ?

kernowlass · ‎May-02-2020

@riosif

Think they are a tad inundated at the moment due to working with reduced staffing levels and mostly in their homes i presume.

Your best bet is to wait until the phones lines are operational again and then speak to an agent to see why you have not had an email allowing the withdrawal of your held funds.

Advice is voluntary.
Kudos / Solution appreciated.

riosif · ‎May-09-2020

Unfortunately still no contact from any official paypal employee in order to resolve my problem, waiting indefinetly is not a solution.

After many attempts to contact paypal without success i think best chance to get my money back would be to hire some lawyer.

kernowlass · ‎May-09-2020

@riosif

Sounds a plan if the money you would spend on a lawyer is less than what is in your paypal account.

Advice is voluntary.
Kudos / Solution appreciated.

riosif · ‎Jun-12-2020

Hello,

My case remains unresolved still after contacting paypal.

The responses are so generic that make no sense.

Example , i got this response more than a month ago.

Thank you for contacting PayPal regarding your funds release request.

Iosif, thank you for your email. I can now confirm that your request is now escalated for review to the relevant department. You will receive further communication from PayPal in the following up to 14 business days.

After which i followed up with the following.

I've been waiting for more than 7 months.

Please follow-up with your relevant department in order to expedite a resolution on my case because it's beyound reasonabe waiting time.

Than recived this reply : 6/2/20 at 12:35

Thank you for contacting PayPal regarding funds release.

We will be in contact by email as soon as we have further information for you regarding your case.

It is my pleasure to assist you.

Yours sincerely,
Mart****

Does this make any sense to any of you that my money has been stuck since october 18'th 2019 and the's no clear answer to the case? nobody seems to care or abusing the covid-19 crisis in order to generate more delays on releasing funds.

riosif · ‎Jan-28-2021

Money have not yet been released since october 2019 and i've not sued paypal however im running out of options.

All the message center answers say to wait 5 days / 7 days / 10 days, each time saying i would be contacted by someone from paypal via email, but this hasnt happend.

It's 1 year and half since funds are beeing keept , no details on why my business account has been blocked were provided.

How can paypal operate like this? What can i do to resolve this besides going to european BBB's variant or lawsuit ? The amount would not cover lawsuit costs and hassle and i think that's what they count on.

Im going to post the entire conversation/support so that everybody can see, replaced sensitive data in multiple posts as the size of post is max 20k chars.

RE: Check the status of a limitation
12/14/20 at 16:09
Dear My Name,

Thank you for contacting PayPal regarding your funds.

I have opened a ticket to our escalation department, so they will review your account.

Please allow 2-5 days for review. You will be notified about the outcome of this review via email.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Zoryana
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Friday, December 11, 2020 4:29:34 PM (+00:00)
Subject: RE: Check the status of a limitation (KMM213608861V74042L0KM)

PayPal Customer Support :

hello, it's been another 2 months since no clear response , much over a year now since funds are beeing kept abusively, you will be hearing from our lawyers

Dear My Name,

Thank you for contacting PayPal regarding releasing of your remaining balance.

I sincerely apologize for a delay with our answer. We are doing our best to answer within 24 hours to our customers, but as we currently receiving a high-volume of contacts, we were not able to answer you any sooner.

I have contacted our senior department and your case is being currently reviewed by our specialist. You will be notified with an email when the review will be completed.

Have a lovely day.

Kind regards,
Val
PayPal

Copyright © 1999-2020 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Sunday, October 25, 2020 9:57:30 AM (+00:00)
Subject: RE: Check the status of a limitation (KMM212298574V11307L0KM)

PayPal Customer Support :

Hello,

Is there any update on this? It's been well over a year since no real information has been given on why my money are beeing held.

Dear My Name,

Thank you for contacting PayPal.

I understand that you are waiting for a year now and still haven't received any responce.

We have already reached to relevant department about your account and you should be notified shortly.

Thank you for your time.

Yours sincerely,
Alise
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Friday, Octobe[Removed. Phone #s not permitted]PM (+01:00)
Subject: RE: Check the status of a limitation (KMM211168678V22155L0KM)

PayPal Customer Support :

Hello, still no update in my case and it's been a year now.
Can i please get some official statement as to why my funds are not released?

Dear My Name,

Thank you for contacting PayPal an email was sent to the correct department requesting that your account be allow withdraw the balance we need to wait for them to complete the review.

Once the changes have been made on the account to allow withdrawals you will receive an email update.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Catherine
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Wednesday, September 9, 2020 10:02:17 AM (+01:00)
Subject: RE: Check the status of a limitation (KMM210081241V4657L0KM)

PayPal Customer Support :

Hello,

It's been again more than 1 week without a response.

Can someone resolve my issue and if so when?

Dear My Name,

Thank you for contacting PayPal regarding funds release.

My name is Ionela and I am happy to assist you today on this matter.

I can see you have uploaded your proof of ID, thank you for that.

I have now escalated your request to senior department for review and you should receive an email with updates.

I would like to take this opportunity to thank you for your patience and going forward, hope your issue will be resolved as soon as possible.

To keep our customers up to date, I would kindly ask you to not reply to my email if I have resolved your issue completely today.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Ionela
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Thursday, August 27, 2020 11:16:39 AM (+01:00)
Subject: RE: Check the status of a limitation (KMM209956224V18745L0KM)

PayPal Customer Support :

Hello,

This is a never ending loop and it's been going on for 10 months now.

I need an official reason on why the money are beeing held over 180 days period and no clear answer has been ever given in regards to the funds you're holding.

Earlyer in this conversation with a different staff member i was instructed to provide proof of ID as if i havent allready done that previously.

Is there any other way to recover my money from paypal besides lawsuit ?

Please escalate this to a manager that can give me clear answers and resolve my issue as im tired of speaking with automated responses in a LOOP.

riosif · ‎Jan-28-2021

Dear My Name,

Thank you for contacting PayPal regarding your account. My name is Martyna and I am more than happy to assist you today.

Regrettably, at this time it is not possible to release the funds. We will let you know once it's possible.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Martyna
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Wednesday, August 26, 2020 1:47:09 PM (+01:00)
Subject: RE: Check the status of a limitation (KMM209849067V43206L0KM)

PayPal Customer Support :

I have uploaded here and in the link you provided the proof of ID that was requested.
All other informations you have on file allready ( such as business name, business papers as to when i signed up ).

Please wire the money to my bank account associated with paypal account.

ACCOUNT NAME : xxxxxxx xxxxxxxx xxx

SWIFT : xxxxxxx

BIC : xxxx

IBAN : xxxxxxxxxxxxxxxxxxxxxxxxxx

Please note this isnt a "reopen the account procedure so giving you my creditcard details again does not make sense".

You allready have everything on file that is required for proceeding.

Dear My Name,

To upload the information just copy the following link into your web browser and follow the instructions: http://www.paypal.com/va/cardconfirmfail/.

Please be advised that review of your documents might take up to 5 business days.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Martynas
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Tuesday, August 25, 2020 3:32:41 PM (+01:00)
Subject: RE: Check the status of a limitation (KMM209729468V63177L0KM)

PayPal Customer Support :

Hello,

As requested i have attached a picture of my ID card.

Dear My Name,

Iosif Can you please upload a proof of identity and I will then escalate this straight away for you.

I do apologize for this delay and will be reviewed straight away once we have that document.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Emma
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Monday, August 24, 2020 3:46:37 PM (+01:00)
Subject: RE: Check the status of a limitation (KMM207008026V19281L0KM)

PayPal Customer Support :

Hello,

I've been patiently waiting for this to be resolved but it seems like even escalating the situation does not do anything.

Do i need to go into the media in order to resolve this issue?

Paypal is clearly breaking it's terms of service here.

I need an answer sirs, what is happening with my money.

I need an answer that i can use publicly as well as this will be on my blogs.

Dear My Name,

Thank you for contacting PayPal regarding funds withdrawal from your limited account.

My name is Ulyana and I would be delighted to try help you with your issue.
Firstly, I understand the inconvenience you have experienced in this matter so far and I appreciate the effort that you have made to try and resolve this issue.
I have carefully reviewed your PayPal account and I'd like to confirm, that special request has already been escalated on your behalf to the Senior department on 09/07/2020 asking to release your funds as soon as possible .

We are still awaiting the reply from that department .

Kindly monitor your inbox for updates regarding the case, as they will contact you directly to your email.

I hope that you will hear from them soon.

In addition, I would like to thank you for your patience and co-operation during our investigation.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Ulyana
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

riosif · ‎Jan-28-2021

From: email
Sent: Wednesday, July 22, 2020 8:59:37 PM (+01:00)
Subject: RE: Check the status of a limitation (KMM205944563V95502L0KM)

PayPal Customer Support :

Another week passed and i have no clear information of what is happening with my funds or why this process is taking this much time.
Please inform me if i need to do a written letter or other means of addressing the persons in charge in order to resolve this issue.

It's been more than 3 months past the 180 days that funds shoud have been held since my account got limited/closed ( paypal denied access without reason ).

All i require is a term on when my funds will be released as your terms of service and limitation/termination clearly said 180 days.

Dear My Name,

Thank you for contacting PayPal

Dear Iosif , it happens that our specialists need more time to verify the account and to allow the withdrawal of funds. I assure you that the case is being verified and we will try to resolve it as soon as possible. Please be patient and await further information

Thank you for using PayPal.

Yours sincerely,
Tomasz
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Monday, July 13, 2020 11:20:42 PM (+01:00)
Subject: RE: Check the status of a limitation (KMM205525469V97125L0KM)

PayPal Customer Support :

Hello,

Still no message after more than 48 hrs.

Dear My Name,

Thank you for contacting PayPal regarding account.

After reviewing your PayPal account I would like to inform you that account is permanently limited.

I sent your account to account review department to allow withdrawal.

Please monitor your email because there will be message send to you in 48 hours.

Thank you for your time.

Yours sincerely,
Ireneusz Sender
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Wednesday, July 8, 2020 11:07:25 AM (+01:00)
Subject: RE: Check the status of a limitation (KMM205457947V9285L0KM)

PayPal Customer Support :

hello, i've been getting the same response for close to a year now. my account has been closed/blocked last year in october and funds held way past your 180 days period. wasnt there time to review in that period?
the answer you provided is not satisfactory and contains no helpfull information other than a indefinite delay period. i cant function like that as i have a company to run which requires the funds released.

Dear My Name,

Thank you for contacting PayPal regarding your account.

My name is Martyna and I am more than happy to assist you today.

PayPal reserves the right to limit access to any account reported to be involved in possible fraudulent or high risk behaviour. In the event of a dispute, PayPal will seek to recover the funds from you by debiting your PayPal balance and, if there are not sufficient funds in your PayPal balance, PayPal reserves the right to collect your debt to PayPal by any other legal means.

We will email you once the review is complete.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Martyna
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Tuesday, Jul[Removed. Phone #s not permitted]PM (+01:00)
Subject: RE: Check the status of a limitation (KMM204802744V84604L0KM)

PayPal Customer Support :

Hello,

This goes out of your terms of service.

I've been delayed too many times without getting a propper response.

How can i get this escalated to a manager?

Dear My Name,

Thank you for contacting PayPal.

I can understand that you have not received any updates.

From reviewing your PayPal account, I can confirm that the account has already been escalated to our relevant department. Once they have completed the request, they will send you an email with the outcome.

These type of escalations are usually reviewed within 7 days, however depending on the case, we cannot provide with a specific time frame. I will therefore advise you to keep an eye on your email inbox for updates.

I apologize for any inconvenience and I wish you a pleasant day.

Yours sincerely,
Dimitri
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Friday, June 26, 2020 11:43:08 AM (+01:00)
Subject: RE: Check the status of a limitation (KMM204297330V64141L0KM)

PayPal Customer Support :

Hello,

I have no answer still on this matter, i guess paypal is waiting for me to die so they can keep the moeny ?

Please forward this to an upper manager who can resolve the case because it's becoming a ridiculous situation.

Dear My Name,

Thank you for contacting PayPal regarding funds release.

As per information on the account, your case was sent to the back office for the review.

Unfortunately, the previous agent provide you with incorrect time frame.

The review time depends of the case in d for your account it might take up to 7 working days.

Please let us know if you will not receive any answer until 26th of June.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Jacek
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Wednesday, June 17, 2020 11:22:32 AM (+01:00)
Subject: RE: Check the status of a limitation (KMM203995914V45034L0KM)

PayPal Customer Support :

Hello,

Following-up on the matter below.

Dear My Name,

Thank you for contacting PayPal regarding funds withdrawal.

Iosif I have reviewed your account and I have escalated your request to our back office team.

They will be contacting you directly in the next 24-72 hours with updates.

It is my pleasure to assist you.

Yours sincerely,
Dejan
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

riosif · ‎Jan-28-2021

From: email
Sent: Friday, June 12, 2020 6:51:52 AM (+01:00)
Subject: RE: Check the status of a limitation (KMM203222869V90532L0KM)

PayPal Customer Support :

Dear paypal,

I need a resolution to my case as days are going by and my funds are locked.

I allready had great loss due to the fact that account got locked in october 18'th 2019 without giving me any information/reason on the lockdown of my funds and no possibility to appeal that.

Now the money are beeing kept in your bank abusively over the 6 months period you mentioned when limited/closed my account without any clear reason or answer, blaming the covid-19 chrisis for this is ridiculous as a quick review by any non robot from paypal staff can see that im in the right and funds shoud be released immediately.

Dear My Name,

Thank you for contacting PayPal regarding funds release.

We will be in contact by email as soon as we have further information for you regarding your case.

It is my pleasure to assist you.

Yours sincerely,
Martynas
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Monday, June 1, 2020 6:25:58 PM (+01:00)
Subject: RE: Check the status of a limitation (KMM203154299V8003L0KM)

PayPal Customer Support :

Hello,

I've been waiting for more than 7 months.

Please follow-up with your relevant department in order to expedite a resolution on my case because it's beyound reasonabe waiting time.

Dear My Name,

Thank you for contacting PayPal regarding your issue to withdraw your funds.

We have reviewed your account and it shows that we are still waiting for a response from our relevant department. We will contact you as soon as we have more information.

Thank you for your patience and your time.

Yours sincerely,
Ruben
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Sunday, May 31, 2020 4:52:21 PM (+01:00)
Subject: RE: Check the status of a limitation (KMM201568319V33355L0KM)

PayPal Customer Support :

Hello, there hasnt been any update regarding my case and it's been more than 14 business days.
What is going on ?

Dear My Name,

Thank you for contacting PayPal regarding your funds release request.

Iosif, thank you for your email. I can now confirm that your request is now escalated for review to the relevant department. You will receive further communication from PayPal in the following up to 14 business days.

Thank you.

Yours sincerely,
PayPal

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

From: email
Sent: Saturday, Ma[Removed. Phone #s not permitted]AM (+01:00)
Subject: Check the status of a limitation

Hello,
My account balance has over 1 month since it shoud have been released since i cannot use paypal anymore.
Nobody is answering my emails or resolving the problem you generated, no email/phone lines work.

This was the first message sent to support, but shown as last.

Bryankeith18718 · ‎Feb-08-2021

I'm have the same issues. I got the email says I can remove my funds now and it will not let me get a check. Will not let me add a debit card to my account to send the funds and will not let me add a bank they locked ² accounts both have $39.67-$39.96 and the 180 days is up no way to contact supposed to be Support. I think what needs to happen is everyone having this issue need to sing a class action lawsuit and sue this company! They think it's a joke. We need to show them it's not.

PayPal Community

180+ days money held and no response from PP

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