ACCOUNT LIMITED, MONEY ON HOLD, WHY?!

[robins83]

Recently, I sold a few items to a mutual friend, this transaction was not cheap! I gave her what we agreed on, she was happy with the products and now PayPal tells me my account has limits and is putting me through a process I was not expecting to go through. There was no issue with our transaction I am not sure why PayPal feels the need to do this. If anyone has had similar issues please be of help and get back to me. I've tried to call them but after a couple minutes on the phone I get hung up on, I tried to direct message them on Twitter, that did not help either. At this point I'm not sure what to do as I'm convinced no real people actually work for this company who swears by customer service.

[angelleye]

The fact that the transaction was not cheap is one thing that can lead to payment holds. Especially if you don't have much history with PayPal or if you haven't been using it for a while. Or even if you have and this transaction is much larger than usual, it could get held. This is to protect you, your buyer, and PayPal. Just follow the procedures they are asking you to follow for verification and the funds will be released back to you.

[robins83]

Yeah that makes sense, I have been using PayPal for about two years now with transactions usually in the hundreds so I'm not sure if this would be something they need  worry about. But thank you so much, do you know approximately how long it would take them to get this situated? I followed all the steps this morning just hoping this can get situated today.

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@angelleye wrote:
The fact that the transaction was not cheap is one thing that can lead to payment holds. Especially if you don't have much history with PayPal or if you haven't been using it for a while. Or even if you have and this transaction is much larger than usual, it could get held. This is to protect you, your buyer, and PayPal. Just follow the procedures they are asking you to follow for verification and the funds will be released back to you.

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[angelleye]

Did you upload documentation they requested into the dispute resolution center? That's the quickest way to get it resolved. It might not be TODAY, but it shouldn't take very long.

[kernowlass]

@robins83

Sometimes happens if you 'sell' items and receive payment via the friends / family option to evade paying your fee.