Account Limitation/Transfer/ Money stuck

[RaulB24]

First things first, this account was opened in the Netherlands, country which I lived in for a year, since then I've been asked to provide proof of my adress which now I'm unable to do, I was livin' at that adress with a colleague from work and was basically never registred to that location, now my balance is basically frozen and I've tried contacting customer support in order to change the region or transfer the money, atm i am currently unable to transfer or use that money, but the answers given were basically `open a new account` and in order to withdraw the money do the following : but it was blank there was no explanation other than just open a new account, I've no other idea what else I could do about it and now I cannot even submit proof of an adress.

[kernowlass]

@RaulB24 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.