Appeal decision

[DAVIDTUMA]

Please help, i bought a ram  and the seller sent to another address and i didn’t receive my order.

I opened a dispute, and answer

"We've completed our review and unfortunately are not able to decide this case in your favor."

What should I do?

how can i appeal the solution

[sharpiemarker]

@DAVIDTUMA

Go to the closed cases in the resolution center and pdf your proof of incorrect address and upload it to the case when requested. 

[DAVIDTUMA]

the case is already closed I can not upload pdf

[DAVIDTUMA]

[JoyXiaoping]

There's supposed to be an appeal button next to the closed case. But THERE ISN'T ANY! PayPal is doing such a bad job on appealing the buyers. I bought an $60 software, the company tricked me into buying it. I didn't know it's already bought when I clicked on the "Continue" button, wanting to view more info. There must be some bribe going on between them. If you find any legal way, please leave comments!

[JoyXiaoping]

See those comments on the forum below:

https://www.paypal-community.com/t5/How-to-use-PayPal-Archive/How-to-appeal-a-decision-in-a-case/td-...