Cant file a dispute

hairfrenzy
New Community Member

Im trying to file a dispute with Paypal because I settled 2 invoices without logging in, but when I try to send an email I get an error message. I cant get anyone on the phone and the message center is not helping. PLEASE HELP!!!

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3 REPLIES 3

ginashopshere
New Community Member

Ive been trying for 3 days to file a dispute. Computer message pops up at the end saying "paypal is having problems"  When someone figures out how to successfully place a dispute, or has a phone number, please let me know.  thank you

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pgzc
Contributor
Contributor

my only option was unauthorized transaction and now i cant file dispute

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pgzc 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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