Hi,
My card was charged 20.26 Euros by PAYPAL with Description MARK PAYPAL PPPL. I never received the code and also I have never received an email with the transaction, in my paypal account the transaction is not displayed I can only see it in e-banking account:
I exchange messages through PayPal app with Paypal and I cannot find a solution. Their support sucks, they keep forwarding generic messages that hasn't got to do with my case. Anyone else with this issue? I am very disappointed by PayPal.
I made the purchase from PayPal:
https://www.paypal.com/us/gifts/brands/sony-playstation-network
Thanks,
George
@gsolari79 wrote:
@sharpiemarker wrote:
@gsolari79 wrote:
@sharpiemarker wrote:
Did you log in to PayPal account to pay for the gift card? Did you even make this purchase? If you did not, contact your card issuer to dispute the charge so PayPal limit the account that is using your card info. If you did buy the gift card, see: https://www.paypal.com/us/smarthelp/article/getting-support-for-digital-gift-card-purchases-from-pay...
I logged in my account. I made the purchase. The problem is that I was not emailed the Gift Card's code nor the transaction made....They just charged my card and also the transaction does not appear in my PayPal transactions.
Ok, then please read the information in the link I provided and do as it recommends. No one in the forums has access to your account to do anything. If you just want to get a refund, contact your bank or card issuer to dispute the charge.
I don't have access to your link, maybe it is available for US users only 😞
I get the message:
The page you're looking for is no longer available.
I went PayPal Greece and everything is a Greek and I don't speak one lick of Greek so I don't know what I am even looking at to find the info for you. 
Ok, here's what is on the US link:
Getting support for digital gift card purchases from PayPal Digital Gifts
I did not receive the email from PayPal Digital Gifts with my code. What should I do?
To protect account holder security, we may take additional precautions to verify transactions. These can take up to 24 hours to complete.
If you have waited over 24 hours and still haven't received an email from us then do check your spam/junk folder first before contacting our customer services team (see below).
I recently bought a gift card. Where can I find the proof of purchase?
The email you receive from PayPal with the subject line “Receipt for Your Payment to PayPal Digital Gifts” serves as your proof of purchase. This information is also available in your PayPal account under Activity/Transactions.
How do I get support for a gift card ordered through PayPal Digital Gifts on Facebook Marketplace?
If you paid using a credit/debit card (not PayPal), unfortunately we're unable to offer phone support for orders. Our customer services team are unable to verify your identity by phone for credit/debit card purchases, so instead you'll need to contact us via the Facebook App or Website to protect your security:
Go to Facebook's Payment History:
- Select Settings & Privacy (App only)
- Select Settings
- Select Payments
- In Payment History, select the order you're enquiring about (you may need to select 'See all' on the app if the order you're enquiring about isn't visible)
- Select Get Help With Your Order / Contact Seller For Help
Our Facebook Marketplace service hours:
Monday to Friday:
- 9am to 5pm Pacific Time
Weekends:
- Closed
Hours of operation may vary on holidays.
If you paid using PayPal, then you can choose to either contact us via the Facebook App or Website as detailed above, or alternatively by emailing or calling us (see below).
How do I get support for a gift card ordered through PayPal Digital Gifts on PayPal.com or eBay?
Email us
or
Call us:[Removed. Phone #s not permitted](within US)
or[Removed. Phone #s not permitted](outside US)*
*International call charges may apply
PayPal Customer Service hours:
Monday to Friday:
- 5:00 AM to 8:00 PM PT
Weekends:
- 6:00 AM to 6:00 PM PT
Hours of operation may vary on holidays.
@sharpiemarker wrote:
@gsolari79 wrote:
@sharpiemarker wrote:
@gsolari79 wrote:
@sharpiemarker wrote:
Did you log in to PayPal account to pay for the gift card? Did you even make this purchase? If you did not, contact your card issuer to dispute the charge so PayPal limit the account that is using your card info. If you did buy the gift card, see: https://www.paypal.com/us/smarthelp/article/getting-support-for-digital-gift-card-purchases-from-pay...
I logged in my account. I made the purchase. The problem is that I was not emailed the Gift Card's code nor the transaction made....They just charged my card and also the transaction does not appear in my PayPal transactions.
Ok, then please read the information in the link I provided and do as it recommends. No one in the forums has access to your account to do anything. If you just want to get a refund, contact your bank or card issuer to dispute the charge.
I don't have access to your link, maybe it is available for US users only 😞
I get the message:
The page you're looking for is no longer available.
I went PayPal Greece and everything is a Greek and I don't speak one lick of Greek so I don't know what I am even looking at to find the info for you.
Ok, here's what is on the US link:
Getting support for digital gift card purchases from PayPal Digital Gifts
I did not receive the email from PayPal Digital Gifts with my code. What should I do?
To protect account holder security, we may take additional precautions to verify transactions. These can take up to 24 hours to complete.
If you have waited over 24 hours and still haven't received an email from us then do check your spam/junk folder first before contacting our customer services team (see below).
I recently bought a gift card. Where can I find the proof of purchase?
The email you receive from PayPal with the subject line “Receipt for Your Payment to PayPal Digital Gifts” serves as your proof of purchase. This information is also available in your PayPal account under Activity/Transactions.
How do I get support for a gift card ordered through PayPal Digital Gifts on Facebook Marketplace?
If you paid using a credit/debit card (not PayPal), unfortunately we're unable to offer phone support for orders. Our customer services team are unable to verify your identity by phone for credit/debit card purchases, so instead you'll need to contact us via the Facebook App or Website to protect your security:
Go to Facebook's Payment History:You'll then be able to send a message to us. Please provide as much detail as possible about the problem you're having. Our team will get back to you as soon as possible via Facebook.
- Select Settings & Privacy (App only)
- Select Settings
- Select Payments
- In Payment History, select the order you're enquiring about (you may need to select 'See all' on the app if the order you're enquiring about isn't visible)
- Select Get Help With Your Order / Contact Seller For Help
Our Facebook Marketplace service hours:
Monday to Friday:
- 9am to 5pm Pacific Time
Weekends:
- Closed
Hours of operation may vary on holidays.
If you paid using PayPal, then you can choose to either contact us via the Facebook App or Website as detailed above, or alternatively by emailing or calling us (see below).
How do I get support for a gift card ordered through PayPal Digital Gifts on PayPal.com or eBay?
Email us
or
Call us:[Removed. Phone #s not permitted](within US)
or[Removed. Phone #s not permitted](outside US)*
*International call charges may apply
PayPal Customer Service hours:
Monday to Friday:
- 5:00 AM to 8:00 PM PT
Weekends:
- 6:00 AM to 6:00 PM PT
Hours of operation may vary on holidays.
Thanks a lot for your assistance 🙂
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