Debit card been charged twice?

codyjaymedia
New Community Member

Hi Guys, Does anyone know why my debit card was charged twice after I received a refund for the first payment that I requested the refund for on my paypal, but it charged my debit card and not my paypal? 

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @codyjaymedia,

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some confusion on a recent transaction through us. If you received 2 charges and 1 refund, it sounds like one of the transaction did end up refunded out (which may potentially be caused by a billing error or authorization error) and one of them was charged for the purchase you made. Normally the refund will be sent back to the original funding source within 3-4 business days depending on the funding source.

 

I hope that helps!

 

 - Jon K


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