Hi,
I'm having a dispute with a software company named Eltima (sold through a company named Cleverbridge, Inc.) that sells (among others) an app called SyncMate, which is supposed to sync desktops and allow file transfer between operating systems. The software was an utter failure at its supposed purpose, and it mangled my computer to such an extent I had to boot it up from an emergency disk and spend hours picking out the bits of garbage they installed and deleting them.
In this case, I was trying to sync and transfer music files between a Mac and an Android-based music player. I installed the free version of the software on my Mac, and it only did a limited number of things, none of which were what I wanted it to do. So I paid, via PayPal, for the "Expert" edition of the software and installed it. It was a disaster. This "Expert" package installed pieces of itself all over my operating system, without including an uninstall routine.
The new software immediately upon launch began to play havoc with my machine, turning the monitor on and off in a rapid fashion without pause. When I managed to get that calmed down (though the monitor image was crazily askew), I tried to sync the computer with the music player in all three ways on offer (USB, WiFi, and Bluetooth). IN ALL CASES THE SOFTWARE FAILED to sync the music player and computer. Nothing I tried worked. Just kept getting error messages. When all their garbage was off my computer, it went back to normal operation.
I asked politely for a refund, which they are refusing to give me because I can't send them activity logs to show what was happening in their buggy routines, because the software is gone, and I'm not going to try and reinstall it just to show them a log and have to spend more hours removing their destructive software again.
I've initiated a dispute with PayPal, but don't know if they know that this Eltima company sells through Cleverbrdge, Inc., who has no interest in or ability to make refunds. They allow the companies they represent to set their own refund policies, which Eltima is hiding behind to keep from refunding my money. The moment I started the dispute with them, I got a phishing email from one of these rascals, trying to get at my PayPal login. How do I communicate this occurrence to PayPal so they can connect the dots between the fraud of the email and the vengeful and greedy software company that refuses to stand behind their product? I don't want this product. I just want my money back.
NEVER EVER BUY ELTIMA SOFTWARE. IT WILL TURN YOUR COMPUTER INSIDE OUT.
