Does anyone know what’s going on with this duplicate charge?
ephemeral25
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Posted on
Jul-06-2021
12:58 PM
I recently purchased a few items online using PayPal (used my linked card) but decided to return them. The total of the refund was $334.56. When I was issued the refund through PayPal, I saw that PayPal charged my card for the exact amount that the refund was for ($334.56). PayPal has never done this in the past. I checked my bank account to confirm this is what happened and there’s a payment that PayPal has charged my card for the exact amount that the refund was for ($334.56). The transaction that PayPal charged to my card is currently still pending as of now. PayPal charged my card $334.56 (the refunded amount) 22 minutes before the funds from the refund went into my bank account. Basically it’s as if I was charged for a duplicate order of the same amount, even though I never placed another one. My card also wasn’t used unauthorized or anything, neither was my PayPal account. I don’t believe anything was compromised by a third party. I took a closer look and the payment that PayPal charged to my card doesn’t show up on my PayPal account. It only shows up on my bank account, and my bank account says that the PayPal transaction is still pending. What confuses me is that since the transaction says it was made by PayPal, shouldn’t it show up on my PayPal account? It doesn’t though. It’s only showing up on my bank account. I contacted my bank to see if they could provide any insight or help, because I don’t know what’s going on. In the past when I’ve been refunded through PayPal, PayPal has never charged my card for the exact amount of the refund, placed the funds back into my bank account, but still leave that initial charge as pending. That doesn’t make any sense. Because it’s as if I was never refunded in the first place. At the exact moment (8:32am) that the refund was issued, I was charged for it. It just doesn’t make any sense why this would happen. Does anyone know what could be going on? If you’ve read this far ty so much!
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kernowlass
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Jul-07-2021
03:53 AM
If you funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.
Advice is voluntary.
Kudos / Solution appreciated.
ephemeral25
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Jul-08-2021
10:45 PM
Hi! Ty for replying. The original order was paid through PayPal using my card that’s linked to my PayPal account. I didn’t pay using bank transfer. The funds cleared when I initially made the purchase. Nothing was pending at that time. All charges and fees had settled. The issue that came up was when I was refunded for my purchase. I did receive the refund back into my card. The refund was also issued through PayPal, since I paid using PayPal w my linked card. What the exact issue is, is that even though I was refunded for my purchase, in my bank account there’s currently a charge that’s pending for the exact same amount as the refund that was issued. And this doesn’t make sense bc I didn’t order anything else from that company. What I did order has already been refunded to me a few days ago. So why am I seeing a charge in my bank account that says it’s made by PayPal to the same company I received the refund from?

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