Don't deal with company

[5315]

Xingyao e-commerce Co is a company advertising digital bike pumps on Facebook. I purchased 26 us dollars for one. I was sent a 2$ plastic pump. I have contacted PayPal and have a dispute going. I need to send PayPal the picture there advertising but unable to do so once dispute lodged. Be carefully . Don't buy from an advertisement selling digital pumps. It's fraud 100 percent. Sorry for the sad news. I'm tired of people ripping people off. Stay away from Xingyao e-commerce Co

[kernowlass]

@5315 

Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

Open a dispute for item received but not as described but if you win you may have to return it first so make sure you have activated the below link.

https://www.paypal.com/au/webapps/mpp/returns

Lastly if you funded your paypal payment via a credit card then you may have the option of a chargeback.

[DebbieC62]

Has anyone seen the updated Paypal policy? ....

• For “Significantly Not as Described” claims under our Seller Protection Policy, sellers may not receive the item back, or may be required to accept the item back and pay for the return shipping costs. 

Clearly this would assist against this company, but probably too late for many already ripped off 😞

[kernowlass]

@DebbieC62 

Interesting and would be a good step in the right direction BUT user agreement change country to country so it depends on what country you are in, will  go check mine in a mo.

[DebbieC62]

I'm in Australia

[Rosie2202]

I sent for realistic dog got a dreadful looking stuffed dog cheap and nasty please don’t deal with these Chinese companies never got my money refund PayPal should help more

[Marty441 · Accepted solution]

I got scammed by the same company and I'm currently in a dispute for the exact same product. They sent me the same piece of **bleep** $2 plastic pump. 

I have a picture of my original order if you need a picture of the electric pump. Not sure how we can exchange information safely though.

[Alloybuffman71]

Xingyao e-commerce Co., Limited Been scammed by Same company Been waiting almost 2 months for delivery that I know I'm not gonna see just waiting for PayPal to refund me ppl like this should be shot

[Maggie20201]

Hz xingham are a fraudulent company, paypal paid them before they provided proof of shipping. Two months later they sent me two small hacksaws instead of the electric chainsaw!! I paid 46.00 and PayPal is trying to make a deal to settle for a 10.00 refund. Completely unacceptable. I'm filing a complaint with the New York State attorney's office. Don't make any purchases using paypal cause they don't stand by us the consumers.

[5315]

Hi. I went into dispute and PayPal awarded the Chinese company..even sent them the picture of the pump... PayPal used to be good.. They don't care anymore.. if you can't see the difference between an electric pump and plastic.. omg...Goodluck.. sub sonic records at Gmail dot com