Duplicate Spotify subscription charge

[xStarscream73x]

Evening folks, I have been a Spotify premium customer for a while now without any issues, but my November subscription charge of £14.99 was taken twice, but only one charge shows on my Spotify payment history.  Because of this Spotify say they didn't take the money twice but I have 2 transactions completed both on Paypal and the bank account.  It's a difficult issue to report through the Resolution centre itself and Spotify will not refund the second charge.  Am I as well just deleting the subscription and using someone else?

[angturner64]

I'm having the same problem. I have a transaction that is showing on both my Paypal account and my bank account. 

[xStarscream73x]

Unfortunately the money is gone, they told me they didn't have it and that was the end of it.  No amount of proof I provided was enough.

[thatssoaj]

Same thing is happening to me now. I have sent multiple screenshots as I can clearly see two charges have been made. They keep giving me the same response.