Extra Charge Initiated through PayPal when Using Chick-Fil-A App

[LMB1957]

Bought lunch today using the mobile app.  Received notice that I was charged $1.00 in addition to the cost of my meal.  I called Chick-Fil-A Customer Service and was told that this charge is not from Chick-Fil-A, they don't add a service charge.  I tried to dispute it in the PayPal activity, but the transaction is being blocked from doing so.  Why is PayPal charging me $1.00?  IF Chick-Fil-A app didn't post the charge, who did?  Please delete this transaction.  Chick-Fil-A didn't initiate it and shouldn't have to refund money if the PayPal connection is incorrect.  Have other Chick-Fil-A customers reported problems to PayPal about this?  4/15/19

[pcharris2020]

This happened to me as well and it took 4 days for the $1.00 charge to drop off my PayPal account.

[LMB1957]

I contacted Chick-Fil-A when it happened and was told the charge didn’t originate with them. Since I couldn’t talk with anyone at PayPal, I assumed it was something they did so Customers of the restaurant would pay extra for eating there.

[DellW]

Happened to me today. I see many are stating that the charge drops off. If that’s the case, then why initiate the charge on your account in the first place? As I read further, many are stating that after a few weeks the charge has not dropped off. I won’t be eating at Chick Fil A again until this is resolved. Will be sending an email to Chick Fil A that I’m on on my way to Popeye’s 2 blocks down until this practice is stopped whether it’s PayPal or Chick Fil A responsible 

[Gscentsy]

Did your charge ever drop off? I still have one from April 2020 that is still on my account.

[LMB1957]

No. No one would admit responsibility. I deleted the app and use the drive thru when I occasionally go there. Someone is making money on using PayPal services to pay Chick-Fil-A. Being wiser on the apps I download on my phone.

[johokie93]

Happened to me today as well. Couldn't find any mention on the ChickFilA app either. Will wait to see if charge disappears but I'm not feeling lucky. I wonder if it happens if you just use a credit card on the app instead?

I will say this kind of makes sense -- PayPal is free if it's personal, but it costs a fee to the recipient if it's a business (or similar, like a not-for-profit that isn't tax free). Suppose they're passing the fee onto the customer, but then ChickFilA should know about it. Someone isn't fessing up....

[JessDeg22]

Mine always drop off.

[Annie138]

Still happening 2 years later!