Facebook Con Aluday portable workstation

[DK123456789]

Hi all

I am a victim of a facebook scam. portable workstations selling at £19.99 (buy one get one free)

i bought 2 items, (plus to for free - 4 items total)

i recieved just 2 items and nothing like the items advertised. i recieved 2 cheap plastic "things" when i purchased items from the advert which looked totally different. i found evidence of the same scam and many victims. i sent this to paypal and expected to be covered under buyer protection (as i was victim to not recieving the number of items i ordered and also not as described)

i logged a crime number with action fruad - online fraud division of the uk police and shared this information with paypal. i have also seen the exact same advert under multiple company names on facebook (seems the company changes names every couple of weeks)

paypal have now come back to me finally after weeks to say that they have decided in favour of the seller !!!!!!!!

and the reason? - because the buyer protection only covers not recieving items and receiving items not as described.

IM A VICTIM ON BOTH COUNTS

i cant see how to reopen the case, or any contact details which arent online forms (which will not allow me to progress as the dispute is closed by paypal)

I cant understand the decision by paypal. it beggers belief.

i am not going to drop this as its almost £40 stolen from me and I AM COVERED under paypals buyer protection

can anyone help me? please?

[kernowlass]

@DK123456789 

So why didn't you open a dispute for item received but not as described ????

Why would you open any other dispute???

Please say you didn't open one for unauthorised??

If so then......

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?