@jrccgood
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.However the money would be pending in your funding source ie bank account / card, so if you contact them and state the funds will not be required they should be able to release them back to your available balance again.
Pending Payments.
1. You can only cancel a pending payment if its gone to a non existent email address and has a cancel option as the payment can't ever complete.
2. If its gone to an email address that does exist but not yet linked to a paypal account then as long as its not claimed by that email address (by them setting up a paypal account) then it will be time out 30 days post payment.
3. If its pending awaiting authorisation to a company then you ask the company to cancel your order and not to capture the pending payment...then again it will time out 30 days post payment.
4. If its a pending echeque then once its cleared you can ask the seller to refund it back to you as you can't cancel a pending echeque.
5. Lastly if it completes then you can open a dispute for non receipt of item OR not as described (for more info read buyer protection).
Advice is voluntary.
Kudos / Solution appreciated.
