Gearbest Ask me to close the case to refund

[Maks75]

Hello, I made an order on Gearbest and had a problem because the product is damaged. We agreed for a partial refund and Gearbest Ask me to close the PayPal case to have m'y refund. They told me they Can not do it, if the PayPal case is open. What should i do? Thanks for your help

[kernowlass]

@Maks75

If you had to close a case to get a refund then it would be pointless having a dispute process at all.

NEVER close until you have a refund, if he refunds you then that would close the dispute automatically.

If he doesn't escalate to a claim.

Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

[Maks75]

Thanks for your answer, i already escalated to a claim. Then i will wait for PayPal solution because the seller doesn't want to do anything with the case open. 😞