HELP! SCAM company LitFad will not respond or CANCEL my order!
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I stupidly just ordered $400 worth of merchandise online: https://www.trustpliot.com/review/litfad.com (HORRIBLE NIGHTMARE reviews for this Chinese company, LitFad, SCAMMERS...They sell Faulty/ Dangerous electrical items/ lighting, they won't refund damaged goods, they refuse to respond, most ppl never receive any order)...
Their T&C indicates that you can CANCEL under "My Orders" while it's still processing. But there is no "Cancel" button anywhere!! (Processing is 7-10 days). They don't reply to Chat messages (despite having 24/7 live chat). I absolutely MUST cancel before it ships out!! 😭
WHAT CAN I DO TO RESOLVE THIS ASAP, BEFORE THEY FINISH PROCESSING & SHIP MY ORDER? Payment has already been sent. (After they ship I can basically say "bye bye" to all my money or ever getting a resolution or refund. 😡😡
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I just fell into the same trap. I'm sorry you didn't get any response here. Have you had any luck? -Molly
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***** UPDATE *****
I hadn't had a chance to update here, my apologies for the late reply. Fortunately, I was able to get a full refund. I kept writing them & saying I needed to cancel urgently due to major emergency (leaving country). I also said I wouldn't be at the address to receive my order & that I was "expecting a full refund". I put this request to their email address (<removed>)
** (Note this was around the time of Chinese New Year with major order delays, and it was BEFORE the order had even processed, so it was not ready to ship out) However, it was past the 48 hour deadline.
After much BS back & forth, they first offered a 5% discount if I kept the order, (which I refused). After several days delay, They confirmed (in writing) that they would refund me 100% of my order with the amount. Then they refunded me (for only half the amount). So bugged them again, and they refunded the remaining within a week.
I do hope others here end up as lucky! I was sooooooo relieved, but learned my lesson NEVER to order from any website without checking Trustpilot reviews & doing more research beforehand. There are waaaaaay too many shady outfits getting away with this nowadays! I hate to give more $$$ to Amazon, but at least you have a money-back guarantee as well as fast shipping!
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Look here, THEY LITERALLY DELETED THE full name from their Trustpilot profile page...
If you click on the link, the company name now says "li" (instead of LitFad).
They are unclaiming due to the reviews I'm sure, and trying to delete them. So now, when people Google LitFad, these 1400+ scathing reviews will not come up!
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