PayPal has agreed to refund me but wants me to pay the shipping costs with tracking to China ($59.00). This seller took over 2 months and 15 emails to finally send my item which was pure fraud, not as described and they were broken. More emails for a refund, to no avail. 2 month now with PayPal and my claim. They have given me until today to return the broken items which the sender in an email has stated he does not want them back. WTF? now after 4 days of messaging with PayPal waiting for a supervisor to contact me I am being forced to spend the shipping costs! Then I found this feed and WOW I am going to report PayPal to my Attorney General, the Federal Trade Commission and the post office for mail fraud. This is claim and my conversation with Paypal for the last few days! Get this they want me to ship it to an Event Planner not even the original payment address!
Seller information
HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED
Transaction amount
$109.94 USD
Transaction ID
043798121B912530H
this is day 4 I have been waiting for a call from a supervisor I have been advised to stand by my phone which I have
why do i need to forgo this expense when the seller doesn't want the product back
Anna (jieyi) Aug 10, 2020, 4:41 AM EDT Dear Smiley349, We are very sorry to hear that you are unwilling to accept our previous offer. In order to express our sincere apologies, we are willing to provide 100% refund for solving the problem. At the same time, you can still keep the product. In fact, we have already lost money, but we are willing to bear this cost so that our customer can have a pleasant shopping experience. Wish you a happy life. If you have any questions, please feel free to contact me! Best regards, Anna Customer Service Center
Your telling me to return it here:
<removed> HK Hong Kong SAR China
that is not the address it came from
this address belongs to an Event Planner https://www.facebook.com/EagleFocusHK/
hello I just went to the post office it will cost PayPal 59.00 to reimburse me to send it with priority mail with tracking
it hardly seems logical to send back items the seller said he doesn't want back and at the expense of Paypal
my deadline is today..............can i please get some help PLEASE
I am contacting the post office for mail fraud, the attorney generals office and the federal trade commission if someone doesn't get a supervisor on this line or one to call me today
paypal is allowing the fraud of this seller to continue after over 70+ complaints
Still waiting for a supervisor at 12:03pm EST and I need to return the items by 3:43 am PST which is 6:43am EST (time has now lapsed) but guess what I could not discuss all this with them on the Resolution Center like they say you can because unless I had a tracking number I couldn't comment on my on claim, so I have been dealing with PayPal assistant getting no where. They also say if you can't stay on the computer that they will email you when a new comment is made from them. Not true! I have to sign on and see if there is any new comments!
