HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

[jglo27]

I fell for the Interactive Automatic Dog Ball Launcher and received a ball. Escalated to "Claim" status and PayPal gave a return address which is not valid per USPS  plus of course the return shipping is more than item.

Has anyone who used PayPal funds (not credit card linked to PayPal) ever got their $ back?  I counted 15 complaints on this group regarding the exact same item and even more complaints on the company.  

Also, Has anyone ever got PayPal to reimburse for return shipping?

[hammonda]

Pay Pal needs to do a better job vetting their vendors.  I have gotten burned twice.  One by HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED and once by Shixi Network Technology Co., Ltd..  Pay Pal was no help at all in the second instance.  Wanted me to return a product that wasn't what I ordered at a cost of more than I paid for it.  The verdict is still out for HK SOWEWAY.  I never got the product at all so we will see.  May have to quit using Pay Pal, credit cards seem to offer more protection.

[Choufouni]

Do not buy from this company at all. I bought 3 Hammer Tool Set for $40.00 and received 3 hammer key-chains that are not worth $5.

I'm about to file a claim. Like other people said. Paypal needs to do a better job letting these people scam customers like this.

[makeitso1]

I ordered an illuminated snow globe with moving train ($30) and received a cardboard punch out and assemble locomotive. I contacted the vendor who said I should read the description better. I have absolutely learned my lesson about ordering from Instagram ads and hope PayPal will get me a refund.

[ChrisB51]

I ordered 2 golf games. $37.98 What I received was 2 golf balls with no paperwork as to where they were from. Paypal closed the complaint!!!!!

[Choufouni]

Did paypal close the claim in your favor?

[hammonda]

No!  No help at all.  Told me I had to return the product.  Would have cost more to ship it back than I paid for it.

[akemi808]

I ordered the same golf game and never received anything. Paypal kept pushing my claim back and when Ifinally received a reply they didn't to anything and closed my claim. I'm very upset with this company and Paypal for the lack of customer service.

[Dhearns]

Good luck getting PayPal to do anything. Same thing happened to me with HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED. They agreed to a refund but the shopping cost as much as i paid for the piece of junk they sent me. All these complaints and PayPal continues to do business with them it's frustrating.

[makeitso1]

I was very lucky. I opened the dispute immediately and included a screen shot of what I ordered, two really nice puzzles like you’d buy in a Hallmark store at a cost of $55 and what I received, two tiny cheap puzzles, not even the pictures I ordered, and so cheap you wouldn’t look at them in the dollar store! I stayed right on top of it and rejected the “offer” from HK to return the puzzles to China, even after PayPal got it translated to English. I took the items to USPS to see what it would cost to send with receipt confirmation and it would have been $87. I added this information to my communication with PayPal and politely told them it was time for them to give me the support they offer customers. It took almost two months but PayPal came through! Don’t give up! And every time you see an add for one of these companies on Instagram or Facebook, block it as a scam after you leave a negative comment. Good luck😄