Hermes Parcel Delivery

[Lynsababe]

I recently made a payment to Hermes parcel delivery using PAYPAL> The money was taken on 11.09.19, the website stated that I would receive an email with a postage label, but I didn't. I have tried to speak to someone at Hermes but it's impossible. I have emailed them 6 times, without a response. I have now taken the parcel to my local post office and paid to have it sent that way, as the time was running out. How can I get a refund of the payment I made to them.

[PayPal_Martina]

Hi @Lynsababe,

Thank you for your post and welcome to the Community Forum!

In general, if you did not receive the service that you bought, you can file a claim for an Item Not Received and we can help you receive a refund. 

I hope this helps!

Martina

[Lynsababe]

I have done this but still haven't had a refund.