Holding 180 days

[Dragon29]

more than 180 days have passed but I cannot withdraw the money

[TinaElder160]

How are the 180 days calculated, from what date?

[Dragon29]

on April 24th I received an email saying that after 180 days I received an email showing how to unlock the money and I have not received anything yet

[kernowlass]

@Dragon29 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.