How to resolve a fraudlent ticket paid on paypal, bought via Eventbrite

ghal1
New Community Member

Hi,

I bought a ticket to an event, via eventbrite and the payment link came through to paypal and was completed via paypal. However once the payment was completed I noticed the name of the paypal payee was not the name of the organiser of the event (which is a major magazine name). The event is going ahed in the next 24 hours and I have emailed them to clarify if I am on the list (but my feeling is it is not) and also this is the email address on the eventbrite advert I bought from, but i do know it is the genuine email address of the company.

 

Any ideas what to do?

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @ghal1,

 

I'm sorry to hear that you have received something other than what was described in the listing. You can open a dispute for Significantly Not As Described if you received something that did not match what you purchased.

 

I hope this helps!

 

Olivia

 

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