I need the cover sheet for the resolution center to fax additional photos on behalf of my item not as described case. I was unable to submit photos when I first submitted the case, as every time I would upload them after typing out my case and hitting submit, the form would reset itself and not submit. Yes, I followed the format guidelines for submitting pictures. I have the option in the resolution center now to upload additional pictures, but now when I upload them following the same format guideline as before, they don't appear after the loading animation completes and I am unable to click submit. This is kind of important for an "item not as described" case, where all evidence essentially lies on my ability to provide the proof. The case has already been closed once in their favor and I appealed. I called customer service twice and was given two different e-mails to send the photos to and the first time it was closed was after they had been e-mailed. They stated the reason it was closed was based on BUYER'S evidence submitted because they got nothing from me. I feel as though I'm not being given any opportunities to defend myself, even though I continue to call customer service and add notes to my case about not being able to upload photos that I know would end this in my favor. I've probably put more time into this trying to get someone in the resolution center to recognize that there is a problem and that I am actively trying to get the evidence to them, while the buyer just keeps sending an unknown document -- that I'm not even allowed to see -- that ends it all. The buyer in question has lost countless Paypal claims because this is what they do, they overcharge and they sell things that don't fit as guaranteed, and often times they misrepresent the pictures of items so you pay more. They have so many reports against them on BBB, ROR, etc, and now they're winning against me because I'm being ignored... ME, the customer of 13 years who is about to take my online shopping elsewhere!
I want the form link, I don't want directions on how to find it. I'm tired of playing that game with customer service, sending me on a scavenger hunt to something that doesn't exist. Why can't I just make my own form?
