PayPal Community

Mimisma · ‎Apr-12-2019

I wrote:

I did send it back to the address YOU provided (to avoid misunderstandings) and it came back as UNCLAIMED. What else am I supposed to do? It was unclaimed because the address was wrong? It was unclaimed because the seller didn't care to pick it up when notified? It all is beyond my power, I did what I needed to do, I SENT IT BACK! Do you want me to bring it back myself?
I've been scammed by an unscrupulous seller and you are not protecting my purchase.
They answered:

We have reviewed this transaction(s) and are denying your claim(s). This decision was made because we did not receive valid proof or tracking that you returned the merchandise.

*I even sent photos of package with Chinea post office stickers, they responded I can't send attachments? what the hell is going on?

Never have I been treated so poorly.

NuclearOption · ‎Oct-24-2019

I too have been scammed by China Tera Ltd, who are now also trading as : <removed> : Openear-1

Excellent article here: <removed>

Looks like they stole details from this firm in Scotland:
Open EAR Limited | Open EAR
<removed>

What is a Chinese seller doing with 36 eBay Accounts & 25 VAT Numbers?

The latest Chinese eBay scam; a Chinese Seller operating 36 eBay accounts, has 25 VAT numbers and prices that are too good to be true.

We noticed this best selling Desktop Mobile Phone Stand on eBay for £3.99 including delivery. This product would be impossible to sell for £3.99 if the correct VAT, postal rate, fulfilment charges, import duty & import delivery was charged. A second class stamp alone would cost £2.71 to send it because it is “packet” size. So we did some digging and here is what is going on:

The Scam

Item location: Liverpool

It’s not from Liverpool at all, it’s dispatched from China. We know as we ordered one. It took 9 days to get here, it had a CN22 Customs label on back & a Royal Mail LVCR Label.

Delivery Times:

eBay’s estimated delivery time for this item is 8 to 12 Days. Our order took 9 days to arrive. The seller offers a “Next Day” delivery service for £200.00. eBay’s estimated delivery time on that is 6 days. So its not really a “Next Day” service.

Postal Service & Rates:

Royal Mail offer Chinese Sellers a super cheap bespoke mail service where orders are picked up in China in bulk and fast tracked by plane into Heathrow, where Royal Mail pops them in the mail system at their international sorting depot at Heathrow Airport. The package is now treated just like it has been posted in the UK. It also gets a tracking number when it arrives in the UK.

Royal Mail will not provide any information to us on what price they charge for this service. Whatever it is, we feel it amounts to state aid financial help that distorts fair competition. which is illegal under EU Law (https://www.out-law.com/en/topics/eu–competition/state-aid1/-introduction-to-state-aid/).

VAT:

Due to recent changes in regulations an Overseas Online Retailer listing items located in the UK must display a VAT number. So for the scam to work the seller needs a VAT number. Luckily HMRC make it very easy for Chinese to register for VAT. In most cases the VAT number will be registered in a persons name rather than a company name. This allows the seller to register multiply VAT numbers. They will normally register the VAT numbers in their staffs names.

Because the item is actually sent from China using Bulk LVCR, no VAT is charged and the seller gains a 20% price advantage. When it comes to making VAT returns, zero declaration will be made.

Similar Items:

We took a look at similar items sold by different seller accounts; all were too good to be true prices.

We noticed that all the items had the same item location, estimated delivery times, exactly the same descriptions & images. All the listings had exactly the same spelling mistake; “1. We ship to your eBay adress.We only ship to United Kingdom.”

Here are the items:

Seller Details:

Most of the sellers eBay accounts have completely different contact details & VAT numbers. However what did strike us is that all the VAT numbers were registered to 3 addresses

<removed> LIVERPOOL MERSEYSIDE L24 9HJ
<removed> LONDON GREATER LONDON E11 4EP
HM REVENUE AND CUSTOMS RUBY HOUSE <removed> ABERDEEN AB10 1ZP

Seller Negative Feedback:

Together the sellers accounts get over 70,000 feedback a month, with over 2,500 being negative. Some accounts are getting over 200 negative feedback a month.

This seller is doing a serious amount of business to gain 70,000 reviews a month.

The feedback is littered with eBay customer complaints like this:

Yet another company claiming UK based but not China? Sort them out Ebay
Item was sent from china despite saying Liverpool
Buyer beware items from china not UK as stated in listings long long wait
DO NOT BUY FROM THIS SELLER, NOT IN UK BUT CHINA, SCAMMERS!!
Stated located in Liverpool UK However located in China.
Rabbit toy made out of glue and polystyrene? And shipped from China!!
Items do not come from UK, they come from China and take almost two weeks!
Scam, Not UK based seller, took 3 week to arrive from UK, came from China!!!
Not in Liverpool UK as listed. Sent from China.
Item not dispatched on time and it was not shipped from UK but from China

PAYPAL:

We purchased several items from different accounts and several of the payments were being sent to a Hong Kong based company called CHINATERA LIMITED. The PayPal business details didn’t match the eBay business details.

36 eBay accounts & 25 VAT numbers:

Here is a list of all the seller’s eBay accounts and VAT numbers:

magicangels – GB <removed>
chaoliuline – GB <removed>
defuline – GB <removed>
weekseight – GB <removed>
wonderfullife2016 – GB <removed>
lidadawu_5 – GB <removed>
amazing-jin – GB <removed>
fantacy-jin – GB <removed>
vitawinter – GB <removed>
glenmady – GB <removed>
arilyales – GB <removed>
decforhouse – GB <removed>
kairun806 – GB <removed>
kang-xiaoming – GB <removed>
beauty-lady-uk – GB <removed>
fullhouse2017 – GB <removed>
lidingsale-1 – GB <removed>
shellaccessories – GB <removed>
houcity17 – GB <removed>
seacity17 – GB <removed>
licity17 – GB <removed>
yajadag – GB <removed>
aqpog – GB <removed> – No Longer trading
apyzall – GB <removed> – No Longer trading
sawseety – GB <removed>
xaoongy – GB <removed>
nicetype2016 – GB <removed>
fashioncenter2016 – GB <removed>
guofang86 – GB <removed>
zhuqinling – GB <removed>
limitay – GB <removed>
grazle – GB <removed>
sunseln – GB <removed>
front-tech – GB <removed>
ontop-tech – GB <removed> – No longer trading
kairun806 – GB <removed>

eBay Failings:

We reported the seller to eBay but eBay has decided not to take action. eBay is happy to let this ‘bad actor’ to continue to dupe customers & put UK sellers out of business with their scam and too good to be true prices. UK sellers simply can’t compete on price when no VAT is charged and Royal Mail funds their post.

What we can’t understand is why eBay doesn’t do anything. This is exactly why eBay gets such a bad reputation.

What needs to done:

It is very obvious that we can’t rely on Online Marketplaces like eBay to take action against ‘bad actors’ on their Marketplaces.

The government needs to step in and ensure that legislation is put in place to stop this sort of bad practice by Marketplaces and scammers alike.

spenniso · ‎Nov-04-2019

CHINATERA LIMITED

<removed> Sheung Wan Hong Kong <removed> Company Type: Corporation Independent LINGHUI <removed> Director

NuclearOption · ‎Nov-13-2019

By the time the Huawei Band 3 software update turned off the unit (as it was for only the Chinese market: gits) it was over 60 days since I purchased unit on eBay. So eBay would not help. Seller has every delay tactic under the sun to make sure the that I either give up or PayPal's 180 day buyer protection expires. Most people do not know PayPal cover some purchases for HALF A YEAR. I won my case and got a full refund via PayPal. Good luck everybody. Xx

Annie954 · ‎Nov-13-2019

I too was scammed by this company and I too found how much PayPal card. I ordered a speaker without checking the reviews of this company first and they sent me a completely broken speaker they sent it in a regular envelope without any protective padding and by the time it reached me the back cover was broken and did not attach and the item did not work. After a week or two of PayPal trying to figure out whether they were going to support or not they did render the decision in my favor however they required me to return it to Hong Kong. We all know that I'm not going to spend more money than the item cost to send it back but nobody knows this better than the seller. In order to appease me PayPal gave me a courtesy $20 credit. What makes me further crazy as they were willing to give me $30 towards the postage but they wouldn't give me $30 towards the item first they offer B-17 and then they went up to 20 I have a feeling if I would have fought harder they probably would have given me 25. it is not PayPal's fault that there's companies out here like this that sell defective products and get away with it but it is PayPal's responsibility to look at these reviews and not allowed them to use PayPal for a payment portal. I am totally disgusted with PayPal today and if there was another company I could use I would . PayPal may be the only one of its kind right now at the top of the chain but perhaps one day they'll be a company that will give them a run for their money and they won't be able to make decisions like this that we're totally unfair. PayPal may consider what they did Fair but at the end of the day I have a broken speaker and I've lost $11. If that's fair I'm not sure how

MarkRieger · ‎Jan-20-2020

I ordered a PS4 controller from them when it came it did not look right and rattles. I compared it to an original and it is clearly a fake. I submitted a claim to PayPal and it was denied.

Connectt · ‎Feb-19-2020

Me too. This time using the seller id "awell-shi".
Paid extra for local stock since they claimed the item was located is Sydney until I received Singapore Airlines tracking number! Took 30 days. Then product was not as described. Eventually agreed on partial refund which I had to chase 4 times over several weeks.

jameswinsor · ‎Mar-11-2020

So have I dose'nt look like I'll get my 200.00 back!!!!!!!!!!!!!!!!

paulh5 · ‎Mar-27-2020

Warning to all members Chinatera has re branded as urbestdeals.com

Dorothyal · ‎Apr-08-2020

I ordered 8 diamond art kits from this company they all came in and where a disproved took awhile to get but with the virus to be expected.I have nothing negative to say about this company

Sarahjane138 · ‎Apr-16-2020

How long did they take to arrive?
I ordered some diamond art on the 10th April and after reading all the negatives I’m worried that I’ve been scammed.

PayPal Community

I have been scammed by Chinatera Limited and PayPal doesn't care

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