IC3 Form

[seahamsam]

Hi, I currently have an open dispute as a seller.

I sold an embroidery machine through paypal which the buyer received. She said it wasn't working properly (sent a few photos of her using it) and wanted to return it for a refund. After trying to help her with it I gave in and asked her to send it back and I would refund her.

When I got the item back it was badly damaged, but Paypal had already sent the refund.

I opened a counter case againsty the refund and was asked by paypal to get a damage report from a third party.

I took the machine to a local sopecialist, got a damage report and uploaded this to paypal.

Paypal now are asking for an IC3 form and I have no idea what this is and how to get one.

Can anyone help?

Thanks

Sam

[Estefanygcd]

I’m in need of asking for a refund and I’ve been directed to the ic3.gov website. Best bet is to call PayPal’s customer service and speak to an agent. Good luck

[Casandi323]

Google IC3 and it will take you to the site and it will explain it and there you can click on form to fill out.  I will tell  you right now, that these complaints just really go on file, they compile these complaints and if they have enough complaints for 1 company, then they start to check into it.  Unless it involves big bucks I doubt anything will happen.  I just did one, because Paypal denied my case because they claim I didn't sent them the info they needed and they told me to file with the IC3, then go to a certain paypal email, which they won't let me list here.  Which I did a week ago, but haven't heard anything back.  I posed that question a week ago.  Good Luck