Ivory Tower Tech Co. LTD is a Dishonest Company that Scams Individuals of there Money!

[antolia511]

I Paid $149.99 for a Laser square cube advertised on Facebook, but instead the company sent me a hand held laser engraver which you can purchase for $20.00 in a regular store. There is no email address or phone number available to contact the seller to dispute what they sent. I opened a case with Paypal, I also sent countless emails to the email address provided by Paypal in the dispute claim, but the company refused to acknowledge my emails. All I want is what I paid $149.99 for and not a cheap $19.99 hand held engraver that you can purchase anywhere. I would advise everyone not to do any business with this dishonest company called Ivory Tower Tech Co., LTD. Dishonest Scammers!

[kernowlass]

@antolia511

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[fazthepersian]

This exact scenario happened to me as well. I can't find the advertisement or the fake product page. But the video they used is the Cubiio product on indiegogo. 

https://www.indiegogo.com/projects/cubiio-the-most-compact-laser-engraver--2#/

What they sent is this engraver. 

[nobuo]

Exact same thing happened to me, too.

Thanks to the comment that told me how to dispute in PayPal,
I will get full refund!
PayPal's move was extremely fast.

Seems like I got a handheld engraver for free, but
I don't feel like using it.

[Karray]

I bought a nail printer and received nothing I opened a dispute the company said they had delivered and PayPal closed the case I have sent an email today to tell them I am a victim of these scammers