Just Made payment to <removed> via PayPal. Got a feeling, that the company is not legit.

[lukenbs]

Made a purchase recently. After I check the seller website. <removed>. I feel that it’s very suspicious. Payment was done via PayPal. I use my debit card. Payment as for Limited Company. No company name ? Can PayPal verify that this company is legit and I will get the item I bought? Or can I get back the money I paid via PayPal ?

[Andypandy26]

Yeah I did too, thought I was safe because they took paypal.

[lukenbs]

Ya same for me. I thought that any payment done via PayPal that I am safe as PayPal refund me payment if I don’t received the item, return the item or my order cancelled. Unfortunately PayPal can’t do anything, PayPal is just a payment gateway all these scammers using. The only thing I got from PayPal is an email confirmation of my payment. I tried to ask PayPal for the refund but PayPal say they can’t do that.... Ask me to request a refund instead from the seller (Scammer). How do I request a refund from a company that scam my money ??? They don’t reply my email. I am sure PayPal is able to stop payment to these scam company. Or atleast red flag them and warn us. But they are not doing anything about this.... To me is just a lesson learned now and never to use PayPal again to do any payment....

[kernowlass]

@lukenbs 

@Andypandy26 

You really need to read up on paypal buyer protection then you will see what cover it does and does not give you.

Its not an insurance policy against everything, you need to read it and then risk assess your own transactions.

Paypal can't vet every seller / merchant worldwide that adds paypal to their website.

I could set up a website in 30 minutes, put lots of fake pictures and low prices and by the time the claims start to roll in and paypal becomes aware, I would close it down and move on to another name / site.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return the item to get a refund.
https://www.paypal.com/us/smarthelp/article/FAQ3544

[lukenbs]

Just a quick update. The seller did send out a parcel and I received it on 24 June 2020. It’s a small pack with a small box containing a cheap light weight metal ring. What rubbish is this ???. I paid for something else. This rubbish ring cost probably less than USD0.50. Maybe this the way the seller show proof of sending by sending out rubbish item. Just so that they have a tracking number as proof of sending out.... Also the website that I purchased and paid for the Ninja cooker have now changed name from meanschao to waterxiang! So far No positive news from PayPal that I will be getting my money back. Just be careful & beware. This con is still happening out there...... Payment via PayPal is not as Safe / Protected as you think !!!

[Janb8]

I have done the same thing as you just got a ring instead of ninja PayPal should ban this company . It must be scamming thousands of people . Will never buy anything from china again

[kernowlass]

@lukenbs 

as you didn't bother to say thanks for my first post to you then i doubt you want to know the best way to appeal that ruling then. 

[Reb1956]

same here..a ring

[Reb1956]

same here..getting emails fm water xiang..all rubbish ones

[suebeehoney055]

I order the ninji foodi slow cooker 7-1 airfyer may 10,I paid for it with my credit card I should've known it was,to go to be true for that price I'm going to see if my credit card company can help they keep changing their company name