Same for me, i have been fighting this for 2-3 month now...its a joke. I was one of, or the first person to report this scam to PAYPAL, if only they had listened to me, and my 15 pages of evidence, police reports, and online fraud reports, thousands of other people wouldn't have been affected. On my first call to them, one of the first PAYPAL representatives told me the seller account is frozen as 100's of people have complained in one single day, great i thought! Also, i was told i would get an unconditional refund, great again i thought! 3 weeks go by and nothing happens, and PAYPAL emails me telling me i only have a few days left to return the item to get a refund.......long story short, PAYPAL told me account was never frozen, its a BIG seller and so nothing can be done, and i still need to return the item to get a refund............Complete contradiction every time i spoke to them.
I did receive my refund for the product, but not until i shipped it back. Now i'm still waiting for the refund for the shipping, which cost me USD 75. PAYPAL have confirmed in writing multiple times that they will refund my shipping in full, but it will take 30 days, so that's what i'm giving them, and not another day more.
Its really a shame, all of this could have been avoided easily had they taken complaints of SCAM and FRAUD more seriously. Clearly, you cannot trust any Ads on facebook, any random website on Shopify and even if it has Paypal payment options, it still cant be trusted. Theres only one clear solution to this, dont shop on facebook, dont shop on Shopify unless you can somehow confirm the site, and use VISA payments directly through your own Bank and not PAYPAL anymore, as you can do a charge back to your card much more easily than trying to deal with PAYPAL. Also, neither VISA or your bank will ask you to return items through scams to receive the refund, so I think BUYER PROTECTION is a joke.
