Limitation Due to Potential Scam

tre12341
New Community Member

I received a direct deposit from a source I definitely didn't recognize. I suspected this was some form of scam, so I reported the transaction. The same day, the money was returned to the sender. However, a limitation was still placed on my account.

 

As a college student, I spent a lot of time out of state, and I do not have the address documents required for the limitation to be removed (at least not in my name). Overall, I don't really need this account. I have no money stored on the account, nor due I have a balance to pay. Would it be possible to just close the account? I know limited accounts typically can't be closed, but I will likely never be able to lift the limitation if their requested documents are absolutely required. I'd rather not leave this account floating around, especially after the strange direct deposit.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@tre12341 

 

Try clicking on profile icon next to log in and close account option is on the left side.

If its not there or usable then ask c.s. to close it for you.......


Contact options for Paypal at the moment are...

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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