Hello @Rickyjn18 -
Thank you for reaching out to the PayPal Community about this. I'm sorry to hear there is a transaction you do not recognize. Please log in to your account to review the transaction details. Before you progress further, have you checked to see if this is an unrecognized billing agreement payment? Here’s some information on how to locate your preapproved payment agreements. We have more information about how to cancel a preapproved payment agreement here.
If after review you feel this payment was sent without authorization, no need to worry, we offer protection for unauthorized activity. Please report to us any unauthorized transactions by following the steps listed here. Once reported, we can begin our investigation. This generally takes about 10 days, and we will update you via email during this process. To help protect your account, we ask you to also change your password and security questions by following the steps here.
Hope that helps!
- Callie
