Pay pal care ppcs

[Kitty0710]

I have an unknown charge on my cc that says it's from paypal care ppcs. Can anyone tell me what this is?

[Julz07]

Hi @Kitty0710 ,

Hope everything is well despite of the pandemic that we are all going through right now.

It's probably the name of the merchant which charge you this amount.

If you are unsure about the charge or transaction on your paypal account it would be best for you to dispute the transaction right away.

1. Go to the Resolution Center.
2. Click Report a Problem.
3. Select the reason for your case and click Continue. In your case it's "unauthorized access/transaction"

*The Resolution Center is not currently available on the PayPal mobile app.

I hope i was able to assist you on your concern. Thank you for your patience and keep safe!

**** If you find my post very helpful enrich the community by giving kudos and accepting it as a solution. ******

[kernowlass]

@Kitty0710 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.