PayPal has blocked my account preventing me from posting items for sale on Ebay

jman0413
Contributor
Contributor

I was purchasing chips for an online casino at $5 / $10 increments and doing this on a regular basis when PP blocked my account citing malicious activity on my bank account. That was 2 years ago and I never responded back to PP with the info / documents needed to "reopen " my account. I simply stopped using PP.  Also note that there was absolutely no balance owed to PP when the account was blocked.  Fast forward to the present and I am trying to post an item on E bay  to sell and I am unable to post because the PP account is blocked.  Here is where the issue lies, PP wants documents from the credit card  and bank account statements for the account tied to it but the credit card and bank account were both closed 2 years ago. I have asked PP to allow me to simply delete the original card and bank account tied to it and I will provide a new card and bank account info since I owe PP nothing , the account has a zero balance. I keep getting the same response , they want documents & paperwork for a closed account from 2 years ago to unlock my account. I explained that I do not have these documents and that I no longer bank with that same bank and keep getting the same response back, until you provide us with this documentation your account will remain blocked. I'm not sure if the responses from PP are coming from a person or machine , I just know this is preventing me from earning money by not allowing me to sell items on E bay. I also tried opening a second PP account, it blocked me from doing that as well. Any suggestions or help would be greatly appreciated. Thank You. 

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@jman0413 

 

Just open a new PayPal account with different email address, with the new financial information. That old account is fried. It would be a plus if your billing address and phone number is different and you didn't previously provide your SSN, then there won't be any linkage between the two accounts to put your new account in jeopardy.

 

https://www.paypal.com/us/webapps/mpp/account-selection


Kudos & Solved are greatly appreciated. 🙂
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jman0413
Contributor
Contributor

Thanks for your response but I already tried that and as soon as I enter the phone number which happens to be the same number as on the blocked account it redirects me to the resolution center saying my account is blocked. 

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jman0413
Contributor
Contributor

Same thing with the e-mail address. As soon as I entered my personal e-mail address it says...you already have an accoungt and directs you to the blocked account. 

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