PayPal sides with seller instead of buyer

Aleks414
New Community Member
So I purchased an item on the 24th of March. I ddnt get any updates on the tracking info and every time I looked up tracking it says the same thing. I decided to dispute this since I ddnt recurve my package but Paypal sides with buyer and tells me that the info they received from buyer shows that I received package and CLEARLY I ddnt. Did buyer show them a different tracking than me? I took screen shoots of tracking as well to prove that I still haven’t received item. What should I do since the case has been closed.?!!
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1 REPLY 1

KGonzaga
PayPal Employee
PayPal Employee

Hi @Aleks414,

 

Thank you for reaching out to PayPal. 

 

Regarding your concern, please refer to this Help Center article for more details on how to appeal a case. 

 

https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq205...

 

Please reach out to us through the help & contact link at the bottom of any PayPal page and select the chat option if you would need further assistance.

 

Hope this helps. 

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