PayPal took my whole balance (1000 USD)

[IndoD]

On April 3, 2021, PayPal transferred 987,01 USD from my balance to their own account with message PayPal damages caused by Acceptable Use Policy Violation. Previous to that my account got limited 180 days (somewhere around half of October 2020) so there was no activity for that time (meaning there could have been no violations at that time), with the exception of a claim back of 400 USD that was after a dispute reimbursed on 18 January 2021 (Reimbursement for chargeback case).

 I have further received an email (to the email address linked to the PayPal account) on April 7, 2021 (two days before the 987USD would become available for transfer) from the Brand Risk Management Department stating that my account will be permanently limited.

Since this is an Indonesian account I am not able to use FairShake or BBB.  Has anyone with similar case in Asia been able to reclaim their stolen funds?  

Greatly appreciated.  

[kernowlass · Accepted solution]

@IndoD 

https://www.paypal.com/ad/webapps/mpp/ua/useragreement-full?locale.x=en_AD#restricted

• If you violate the Acceptable Use Policy, then in addition to being subject to the above actions you will be liable to PayPal for the amount of PayPal's damages caused by your violation of the Acceptable Use Policy. You acknowledge and agree that $2,500 USD (or equivalent) per violation of the Acceptable Use Policy is presently a reasonable minimum estimate of PayPal's actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to PayPal that reasonably could be anticipated because, due to the nature of the violations of the Acceptable Use Policy, actual damages would be impractical or extremely difficult to calculate. PayPal may deduct such damages directly from any existing PayPal balance in any PayPal account you control.

[DewiPics]

This is happening to me too with over $10.000 in funds. I have saved these funds over years of freelance photography and design jobs and I haven’t violated any of the policies . I’m completely devastated and have no idea what to do. I have emailed and called PayPal but they just say the decision is final and no additional information will be provided. Have you been able to solve this? Do you know what kind of institution like BBB I could contact?