Paypal message from SAXK

Marestp
Contributor
Contributor
Hello. I am trying to contact paypal to withdraw my funds to my sons account, because mine is limited. I however have been unsuccesful in doing so, because every time I message you, I keep getting sent the same message over and over again. It reads "Dear, We appreciate your interest in PayPal. Unfortunately, our decision to close your account is final. PayPal reserves the right to close any account reported to be involved in possible fraudulent or high risk behaviour. In the event of a dispute, PayPal will seek to recover the funds from you by debiting your PayPal balance. If the funds from your PayPal balance are insufficient, PayPal reserves the right to collect your debt to PayPal by any other legal means. If you have money in your PayPal balance, we will hold it for up to 180 days. After that period, we will email you with information on how to access your funds. In order to protect the integrity of the PayPal service, we cannot disclose the specific criteria that we sometimes use to limit access to accounts. For more information on reasons why we might limit access to accounts, please refer to the ‘Closing Accounts and Limiting Account Access’ section of our User Agreement. You can find the User Agreement for PayPal Service by clicking ‘Legal Agreements’ at the bottom of any PayPal page. We regret any inconvenience this may cause. Sincerely, PayPal Account Review Department PayPal" I also tried to contact them on twitter, but they take 3-4 days to respond to one message, and keep saying I need to send them my ID for "verification" and proof of my address. I have sent these documents three times now and they for some reason ignoring them, or not accepting them for some reason. Thank you for your help.
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Marestp 

 

Has it been 180 days post limitation yet so you can withdraw the funds?


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Marestp
Contributor
Contributor
Yes. It's been over a year after the last transaction, and I've recieved the email of the funds being available for withdraw.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Marestp 

 

You can normally withdraw via any linked bank account / card already on your permanently limited account. I don't think you can add a funding source to that account.

So your best option is to contact customer services and ask them to link a bank or card for you.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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