Possible scam Dresslily

[Melliejj]

I have a question regarding a refund by online website Dresslily. I and dresslily have established a refund amount for a skirt that did not fit and they seem to be willing to pay this amount to me through PayPal. They however ask for me to close the dispute before they can send the money. This seems a bit out of the ordinary to me which is why I am writing this message. Are they telling the truth or is this a possible scam? I  have added their message below.

Thank you for your advice,

Melanie

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Dear Melanie,

We are sorry regarding your issue.

We have reviewed you case with attention, please rest assured we will do our best to help you.

We can refund to your Paypal account. But in that case, you need to close the case first due to the system issue.

Please follow these steps to cancel the PayPal dispute:

1. Please login to your PayPal account.

2. Click the Resolution Center at the top of the page.

3. Then you can find the button 'resolved' next to your case ID. Click this and your case will be closed.

Otherwise,we cannot operate it for you.

Once you have closed the case, please kindly tell us so that we can process it as soon as possible.

We sincerely apologize for any inconvenience that may have been caused.

Kindly let us know your decision.

Best regards,

Paisley

DressLily Customer Service

http://www.dresslily.com/

[kernowlass · Accepted solution]

@Melliejj

NEVER close a dispute until you have a cleared refund.

If you had to close a dispute for the seller to be able to refund then it would be pointless having a dispute process in the first place as as soon as you closed a dispute the seller could ignore you and you can't open a second dispute for the same transaction.

They are perfectly able to refund you via the dispute and when they do so then that automatically closes the dispute.

I would escalate to a claim if i were you.