The seller is a top rated seller, doesn't have ABN that I know of and I think that is why paypal sided with him. Laptop was also purchased 4 months ago.
But if it is a 6 month guarantee on defective problems, shouldn't the buyer win the case or is that only with business numbers and not private sales?
I haven't yet contacted paypal or ebay to see why they rejected me. I am going to get doctoral papers to show my problem and also take a video displaying the problem. The Problem is the keyboard and the keys do not press down right and only work some of the time and I am asking for a refund for repairs on the laptop which has caused possible long term health problems. Maybe I should ask for a full refund and that may work better?
The seller is <removed> (I hope that paypal is okay with me revealing this, please don't remove this thread without telling me why). For the first month I was not using the keyboard as I was browsing youtube and left positive feedback. Personally, i do not recommend buying from <removed> as he should be honest with ALL defects and imperfections as I do as a seller, even things that are not obvious to the eye. The laptop was sold without refunds and I can't bring the listing up as it was older than 3 months. The listing was listed as refurbished and no refunds. I questioned prior to sale will you refund if there is an issue with laptop and he didn't give me a direct answer but I assumed I was covered by either paypal or ebay.
I owned the same laptop in the past and had similar problems with the keyboard from the day I purchased it and needed a new laptop as I spilled eucalyptus oil on it and was irreparable. Lenovo Ideapad 300 15isk and seller claims he didn't know it was an issue and sold it on behalf on his mother with failing eyesight.
<removed>
Here is my contact with seller via ebay messages from newest to oldest within the last week.
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Your previous message
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Thanks for the suggestion but I will most likely follow through with the paypal refund over the next few days.
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<removed>:
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<removed>
Brand new keyboard with 3 years warranty for $25. it is like 3 screws to replace one.
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Your previous message
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I will cosmetically clean the laptop, take photos of it from different angles, even when operating. There are no issues with the laptop other than keyboard. Obviously with 4 months of use there is slight wear.
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<removed>:
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I wish you well with your complaint almost 6 months after the goods were sold. I will claim you swapped the keyboard I can prove that just as much as you can that I sold a faulty laptop
I am sorry you are so cranky and hope life gets better for you.
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Your previous message
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I did send a message quite some time ago and talking to ebay right now. Even to retract my positive feedback if all else fails. To replace the keyboard will cost atleast $100 even with spare parts from previous laptop which I do not have anymore (the store I took it to kept it). This is a very expensive repair which may cost atleast $250 if it is more of an issue than just a keyboard replacement. I will keep you updated as to what ebay help says. If you look at my listings I describe ALL FAULTS with my items no matter how ambiguous, where you just said refurbished. well it wasn't refurbished to my standards. Sorry. I am thinking of buying a new laptop around 1000 as it not worth dealing with 2nd hand laptops as too much of a risk. I would like a refund. If that fails and i sell this laptop. i WILL tell them of the issues with it and sell it as for parts or repair as you should have. they say right now that i can claim a full refund on paypal. which i will do and PLEASE DESCRIBE THIS PROBLEM THIS TIME, or get it properly refurbished. I have kind of temporarly fixed most keys myself, but from experience this will only last a while. Needs to tested and retested several times before resale as it's dangerous for the fingers and hands.
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<removed>:
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Hello Andrew
I am sorry thst you are having health issues . There was nothing wrong with the laptop when I sold it to you at all.
I am sorry that you believe that I ripped you off, but look at my 1000 odd ratings and it will show that I don't sell faulty goods.
It was not new, it was second hand and you did not raise any concerns at all for months in relation to the keyboard. If I remember you said you had a water damaged one of the same model. Swap out the keyboard or even buy another one they are not expensive or hard to install. Either way you got a $500 laptop (even second hand) for half price.
Re my mother she could not see it anymore because of failing eyesight, but thanks for your accusation.
Contact eBay I have done all I can for you
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Your previous message
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Hi, I have just been diagnosed with carpel tunnel syndrome. I have terrible pain in my fingertips. None of the keys on the keyboard of your laptop are working it's no wonder why your mother didn't want it anymore. It's particularly the spacebar key that needs a big banging to work each time, as well as jarring of many of the other keys. If i had of known this there is no way i would have purchased this laptop. Very disappointed. It was like this from the moment i bought it and regretting not getting a refund at the time as i'm sure like most sellers you will not accept one as from memory you didn't want to admit this problem as you didn't admit this fault in the original listings. Will be letting ebay help know as I have yet to contact them. Thanks, and please respond, Andrew.
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Messages from prior to sale:
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<removed>: an i7 will be a lot more than$250... 🙂
I am not sue what gen it is, none of the specs say
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Your previous message
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I may put a bid on it ... ideally want an i7. What generation is the idea pad?
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<removed>:
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Hi,
It is possible it could be the same model as they do release them with different processors.
There are and have been no issues, I think it might be 3 or 4 years old. It was my 70yo mothers laptop, so I referbished it by clearing eveything off and put a fresh install of Windows 10 on it.
Sorry the picture is a little blury, but I can assure you with a rating as high as mine I would not be rsking it by selling crap.
Thank you
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Your previous message
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Hi. I had the same laptop, and damaged it with water and it's irrepairable. My laptop has the same name but it had an i7 processor. How old is the laptop and would it be the same model mine is an idea pad 300-15ISK 15.6 inch? Is the picture good - in the picture screen looks water damaged and blurry. What was the issue before it was refurbished? Have you had any issues - even minor issues with it? Thanks in advance for answering.
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