Quilt scam

[Dinnafash]

I ordered a Queen quilt from a FB ad, it was funky and had great artwork, with assurances that you could receive a full refund should you not be satisfied. It said the quilts were handmade, on & on with promises and had a US address I believe. The quilt arrived and was the ugliest piece of trash ever. I opened a dispute, I provided them with photos and info they show in their ads, all the while offering them more information on at least 20 more people who were ripped off by the same company, with the same complaints as mine. Looks nothing like the photo shown, was received with stains, when they washed it fell apart, this wasn’t handmade, the colors were way off, it wasn’t quilted except with a machine stitch cross crossing the fabric. The colors bled into each other, & looked nothing like the photo. Some colors were super faded while others just horrid color combinations. I think they took photos of an actual artist’s work, and then ran cheap knockoffs. There’s no piercing, it’s very thin, but mostly it’s a trashy knockoff. I sent PayPal all the info I could find including the refund guarantee that they refused to honor because the quilt was on sale. All the quilts were on sale so this was an outright lie. From the time I ordered to when I received, I received numerous emails from this company trying to get me to buy more & more quilts. After I received it I wanted to ship it back to them, but even though 100% Refund, Customer Satisfaction is all over this site. They don’t have to live up to it. PayPal let them get away with it. After my case was declined. I found many more people who received their quilts that were just falling apart, running colors, stained that they also couldn’t get a refund for. Someone told me I could appeal the decision, but I felt from the way they responded they didn’t care that me and several other people were scammed. I had to put it aside for a while, but I’m sick of these scammers getting away with this. Any suggestions? How do I go about opening an appeal. PayPal’s site seems built for you to go in a never ending circle, so you’ll just give up. I have called my bank, but because I didn’t use a credit card, there was no help from them either.

[kernowlass]

@Dinnafash 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

Chinese Web Sites or on Facebook (who don't vet sellers) easy to spot.
1.
No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2.
No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3.
No company address information.
4.
Great items at 'bargain' prices ie tat.