Resolution Centre

[kpip2020]

Hi,

I previously had a complaint about an unauthorised transaction in the resolution centre but they closed it and said it was not unauthorised.

Basically at checkout on a website they took my payment when it said confirm at checkout.  They would not answer emails etc and sent order anyway.  When it arrived it had a 60 day return policy but still would not answer emails or calls, item is not as requested and only one instead of two on the order was sent.  I have tried but cannot make another complaint with the same transaction.  I sent an email to paypal but got one saying go to resolution centre etc.  Any advice please?

[PayPal_AshleyM]

Hey @kpip2020,

When PayPal considers if something is unauthorized, we based in on whether or not someone else gained access to your account and used it without your consent. In this case, it sounds like you started the transaction but decided not to complete it, then were charged anyway. This would be a dispute situation. Since you received an item, you'll want to dispute the transaction as Significantly Not As Described (SNAD). Because an unauthorized claim was already filed against the transaction, you'll need to contact us by phone, Facebook, or Twitter so that we can help with the dispute process. Hopefully the issue is resolved soon!

- Ashley M