Resolution, noracora

[Chip219]

Resolution department. From. Barbara jordan. I searched on line and many complaints about NORACORA. If you are going to help help your clients get their money back quickly if not satisfied Here is one example.This company ripped me off. I ordered a top, decided the fit wasn't right, and the material was polyester and I thought it would be more like linen. I decided to send it back. There is no return paperwork in the shipment. So I emailed them as it is the only way to contact them. I didn't get a reply, so I emailed them again. Then someone wrote back and offered me 15% of the price of the item to just forget it. I said no, I wanted a full refund. Then they stalled again and offered 25% back on the item, and I wrote back again saying I wanted a full refund. They have lots of rules and fine print, e.g. if you don't write back within 7 days of getting the email, you can't return the item. Then I finally got a shipping label, and it cost me $14.25 to send it back. I knew I was going to lose money on the deal at this point. I got my refund today, and it was only $23.11 and I paid $31.11. They owe me $7.99 to fulfill my refund, and I'm still out the return shipping. So I lost $22.24 on this little shopping adventure and ended up with nothing but wasted time and frustration. Never again will I buy from this company. PayPal Virtual Agent not equipped to help. Last I heard company wanted all six items sent back and they would "consider" returning my money. I am thinking mailing costs to send 6 items to CHINA - really!!

[kernowlass · Accepted solution]

@Chip219 

Firstly if you had activated the below link at some point before the transaction you would have had help with those shipping costs as you could have claimed some back again.

https://www.paypal.com/us/webapps/mpp/returns

Secondly.
How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.