Returned a Fake Item from Grailed but No Refund

Tomytoby
Contributor
Contributor
I recently opened a PayPal dispute from the resolution center for a fake item I received from Grailed, and the seller agreed to give a full refund for the item. I then shipped the item back, and he received the fake item 3 days ago according to the tracking, but the PayPal dispute is refusing to progress and still will not give me my refund of 280 dollars. Instead, the estimated solution date keeps getting pushed back for no reason. When will I get my refund back? What else do they want for me to get my money back? If the seller lies by refusing to say that the item is in good condition, will I just not get my money back even though I returned the fake item?
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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Tomytoby 

 

Seller could be in talks with PayPal about the return, or something.

 

Contact customer service for an update:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

 


Kudos & Solved are greatly appreciated. 🙂
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